Executive Lounge Attendant (Full Time) - Toronto)

Hilton Worldwide, Inc.; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading hotel group in Toronto is seeking an Executive Lounge Attendant to provide exceptional guest service and maintain the standards of our exclusive lounge. This role requires previous experience in guest service or food & beverage, excellent interpersonal skills, and the ability to work under pressure. The successful candidate will assist guests, conduct inventory checks, and ensure a welcoming environment. Join our team to deliver hospitality excellence and enjoy a competitive benefits package.

Benefits

Competitive benefits package

Discounts on products and services

Qualifications

• Previous Guest Service or Food & Beverage experience in a hotel or leisure industry.
• Excellent personal presentation and strong interpersonal skills.
• Ability to remain calm and organized under pressure.
• Genuine passion for exceptional Guest service.
• Flexible availability for early morning or late evening shifts.

Responsibilities

• Welcome Executive Guests and assist throughout their stay.
• Conduct daily inventory checks for lounge amenities.
• Maintain high standards of cleanliness in the lounge.
• Operate coffee machines and small appliances.
• Stay informed about hotel services and local attractions.

Skills

Guest Service

Food & Beverage experience

Interpersonal skills

Communication skills

Multilingual

Job description

Executive Lounge Attendant (Full Time)

Toronto – Hilton Toronto, 145 Richmond Street West, M5H 2L2

Summary of Responsibilities

• Welcome Executive Guests on arrival and assist throughout their stay, responding promptly and efficiently to enquiries and any concerns.
• Conduct daily inventory checks of food, beverages, cutlery, glassware, and other lounge amenities to ensure availability and readiness.
• Maintain a consistently high standard of cleanliness and presentation in the lounge, creating an inviting, quiet, and exclusive atmosphere.
• Operate coffee machines, toasters, and other small appliances, performing basic troubleshooting and daily maintenance as needed.
• Stay well-informed about all hotel services, VIP requests, and special events to provide up-to-date information and support.
• Demonstrate knowledge of local attractions, landmarks, and external locations to assist Guests with recommendations.
• Exhibit a proactive and professional demeanor with a strong focus on hospitality and exceptional Guest service.
• Act as one team and share insights with Front Office for an exceptional experience.
• Comply fully with hotel security policies, fire regulations, and all health and safety legislation.
• Carry out tasks as assigned by the Executive Lounge Manager or Coordinator with diligence and care.
• Contribute to the team’s success by performing duties in an environmentally conscious and sustainable manner.
• Apply previous Food & Beverage experience to support smooth and high-quality lounge operations.
• Proactively engage with Guests to deliver service that reflects Hilton’s unwavering commitment to excellence.
• Learn and remember individual Guest preferences to consistently create personalized and memorable experiences.

Qualifications

• Previous Guest Service or Food & Beverage experience in a hotel or leisure industry.
• Excellent personal presentation paired with strong interpersonal and communication skills.
• Ability to remain calm, efficient, and organized under pressure.
• Genuine passion for delivering exceptional Guest service at every opportunity.
• Flexible and committed to availability for early morning shifts starting at 6:00 am or late evening shifts ending at NNN pm.
• Previous experience in an Executive Lounge in a hotel environment (advantage).
• Multi-lingual with fluency in English (advantage).
• Smart Serve Certification (advantage).
• Food Handler Certification (advantage).

Benefits

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners.

Values

Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.

Accessibility

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.