Executive Housekeeper

Coast Hotels; Victoria; On-site; CAD 50,000 - 65,000; Full time

Job summary

A dynamic hospitality brand is seeking an Executive Housekeeper in Victoria, Canada. The role involves leading the housekeeping team, ensuring high standards of cleanliness, and fostering a positive work environment. Candidates should have a secondary school diploma and at least 3 years of leadership experience. In addition to managing departmental objectives, you will resolve guest service issues and collaborate with other managers. The company offers competitive wages, benefits, and opportunities for career advancement.

Benefits

Competitive wages

Employee discounts

Training & development

Career advancement opportunities

Qualifications

• 3 years of related experience at a leadership level.
• Industry-specific certifications such as Housekeeping Room Attendant and Tourism Supervisor.
• Ability to lead and motivate others.

Responsibilities

• Create and implement a departmental plan for Housekeeping.
• Manage and oversee the work of others within housekeeping.
• Collaborate with other Managers to analyze business requirements.
• Resolve guest service issues and enhance service excellence.

Skills

Leadership

Communication

Customer service

Problem resolution

Conflict resolution

Education

Secondary school diploma

Job description

Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada

Job Description

Posted Monday, February 9, 2026 at 11:00 AM

Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability,and the growth and development of our Ambassadors.

The Executive Housekeeper contributes to the overall success of the hotel by leading the entire team that provides Coast Hotels’ standards of cleanliness within all areas of the hotel. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards.

Responsibilities

• Creates and implements a departmental plan and measurable objectives for the Housekeeping department
• Manages and oversees the work of others within housekeeping including ongoing management responsibilities such as delegating work flow, motivating and providing guidance to team members, communicating goals, providing recognition, developing the culture and following up on internal/external inquiries for Housekeeping
• Forecasts and proactively addresses needs and situations; coordinates inspections; ensures adequate inventory levels; reports maintenance issues
• Collaborates with other Managers, Supervisors, and Ambassadors to identify and analyze business requirements and the implications for the team; identifies gaps and implements agreed upon solutions
• Resolves guest service issues, and identifies potential barriers to guest services; works with others to remove barriers to service excellence across Coast’s operation
• Performs housekeeping duties as required
• Other duties as required

Skills/Knowledge/Experience

• Secondary school diploma
• 3 years of related experience at a leadership level
• Industry specific certifications such as Housekeeping Room Attendant (i.e. emerit) and Tourism Supervisor (i.e. emerit)
• Ability to lead and motivate others
• Excellent communication and customer service skills
• Strong problem resolution skills and conflict resolution skills
• Experience forecasting and budgeting
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which may include evenings, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is an Equal Opportunity Employer Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted NO PLACE LIKE COAST !

Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada