Event Assessor On Road

On Road; Sydney; Remote; CAD 63,000 - 83,000; Full time

Job summary

A leading claims services provider is seeking an Event Assessor to evaluate property damage and determine insurance policy coverage. The ideal candidate will have experience in the building trade or insurance, strong customer service skills, and a passion for helping others. This role involves both on-site and virtual assessments across various locations in Australia. A competitive salary and bonus are offered.

Benefits

Competitive salary package

Extensive ongoing support and training

Bonus on offer

Qualifications

• Experience in the insurance or building industry or previous assessing experience.
• Passion for exceptional customer service.
• Resilience and confidence in expertise.

Responsibilities

• Assess property loss or damage and determine policy coverage.
• Communicate clear solutions, timeframes, and claim progress.
• Deliver professional service during on-site assessments.

Skills

Customer service

Insurance knowledge

Building trade experience

Compiling scope of works

Education

Trade qualifications

Job description

Overview

Event Assessor - On Road

Job No : 677236

Locations: Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Central Coast, Western NSW, NSW - Other, Gold Coast, North QLD, Various

Permanent Full Time

Pay Band 4

Insurance Home Insurance

Locations :

• Qld Townsville and Gold Coast
• NSW - Sydney Metro Central Western NSW Northern Rivers Mid North Coast

About Us

Welcome to a place where you can chase real progress and drive real change and that includes your own career. Being a part of the Suncorp Group means being switched on endlessly curious and always return youll be supported to bring your own ideas to the table and challenge conventions with the aim of making life a little brighter simpler and better for our customers and each other.

We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically) site supervisors estimators trade background property managers and even those from leadership and management roles.

About You

First and foremost you are a People-Person! You will thrive on making your customers happy; its vital to everything we do. We strive to make a difference in our communities.

Every day with us is different; you are comfortable with new challenges new environments new customers always something new.

You will have previous experience within the building trade and are keen to use this experience and knowledge in a more administrative capacity.

Or you may come from a Home Claims background and are keen to expand on this knowledge into a more hands-on Assessing role.

You will have resilience and confidence in what you do youre the expert. Our customers will rely on you.

Role Responsibilities

• The Assessor role involves working with a broad range of internal and external stakeholders with a shared purpose of Building futures and protecting what matters for our customers.
• You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy and develop appropriate cost effective scope of works for repairs and remediation.
• This work is carried out via on site and virtual meetings with customers and stakeholders along with offsite review of documentation.
• You will be involved in assessing all types of natural hazard events from small-scale weather-related claims to major cyclone bushfire and flood claims.
• Travel and deployment within Australia required at times

You will be required to have your own vehicle and full clean driving license.

What you’ll do

• Assess the property loss or damage determine policy coverage (claim quantum scope & schedule) work closely with builders and determine reserve within delegation levels
• Proactively communicate clear and accurate advice solutions timeframes and claim progress to stakeholders including customers Claims Managers Repairers and Suppliers
• Deliver professional and brilliant service when completing on-site and desktop assessments interacting with customers on the Claims Managers request
• Support the Claims Manager to identify customer resolution strategies to minimise customer escalations
• Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
• Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
• Respond to customer and stakeholder requests within expected or agreed timeframes

What you’ll bring

• Experience in the insurance or building industry or previous assessing experience
• Trade qualifications are highly regarded
• Passion for exceptional customer service
• Experience in compiling scope of works

Our Benefits

• Competitive salary package bonus on offer
• Extensive ongoing support and training

Employee benefits Suncorp Group

Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times while finding outcomes that get their lives back on a healthier happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone whos naturally empathetic and finds joy and pride in making a genuine difference because youll be doing that from the moment you start work each day.

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued involved and respected for their perspectives and contribution.

Advertised : 17 Sep 2025

AUS Eastern Standard Time

Applications close : 08 Oct 2025

AUS Eastern Daylight Time

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