EV Technician (Commercial)- Quebec

Motiv Power Systems; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturer of electric vehicles is seeking an EV Field Support Technician in Canada to ensure successful electric truck fleet deployments. The role demands strong technical abilities, excellent customer service skills, and bilingual proficiency in French and English. Responsibilities include diagnosing issues, customer support, and preparing reports on technical findings. This position offers various benefits and requires travel up to 80%.

Benefits

Medical, Dental, Vision

Generous PTO policy

Online Training & Development Programs

Bicycle storage available

Regular Happy Hours and Company Cultural Events

Qualifications

• 3–5 years’ experience working with relevant technologies.
• Experience with high-voltage electrical systems.
• Strong knowledge of automotive product development systems.

Responsibilities

• Provide technical service and customer assistance during site visits.
• Diagnose, assess, test, troubleshoot, and repair customer vehicles.
• Prepare diagnostic reports for management.

Skills

Analytical approach to problem solving

Excellent verbal and written communication skills in French and English

Advanced knowledge of electric mobility

Excellent interpersonal and customer service skills

Proficient with Microsoft Office Suite

Education

Associates or bachelor’s degree in a technical, science or engineering field

Tools

High-voltage batteries

Controller Area Networks (CAN)

Job description

Founded in 2009 and headquartered in the San Francisco Bay Area, Motiv is a leading manufacturer of medium duty, zero-emission electric trucks and buses. Motiv produces a range of vehicles; including step vans, shuttle buses, box trucks and work trucks, all of which eliminate tailpipe CO2 emissions and particulate matter, while offering drivers and passengers a more comfortable, healthier and safer ride. Motiv’s combination of operational cost savings and environmental performance helps customers meet increasingly stringent emissions and pollution standards as well as achieve their own Net-Zero, ESG or other climate impact-related pledges and commitments.

Job Summary:

We are looking for a smart, enthusiastic EV Field Support Technician to join us intransforming an industry. In this position reporting to a Senior Customer Support Leader, youwill ensure Motiv’s successful truck fleet deployments. You will work directly with Motiv’sCustomer Support team. You are expected to develop expertise in the operation and debuggingof Motiv’s electric powertrain to independently provide top quality Customer Support.The role is customer facing, necessitating strong customer service skills alongsideexceptional “hands on” technical ability as indispensable attributes. This position is remote, tobe filled in based on location. You will have primary responsibility for making sure Motiv-powered customer-deployed EVs remain ready-for-duty or return to duty ASAP, includingdiagnosis, customer situation assessment, solution determination, hands-on repair of issuesand working with Customer Support leadership to reduce future rates of failure.

Duties/Responsibilities:
● Responsible for technical service and customer assistance during customer sitevisits, maintaining strong relationships with new and existing customers.
● Responsible for diagnosing, assessing, testing, troubleshooting, and repair andresolution of the issue on the customer vehicle, following Motiv’s quality standardsand documenting and reporting any quality failures.
● Responsible for preparing diagnostic reports for management and providing updateson troubleshooting and repairs.
● Responsible for maintaining all company tools, equipment, and materials used duringservice calls.
● Expected to operate both company owned and customer-owned vehicles followingproper driving laws and procedures.
● Expected to follow organizational field processes and protocols and to follow up with the technical team by sharing information and updates on the repair.

● Review and analyze remote monitoring system data to perform performance log reviews, identifying performance-related concerns and vehicle utilization.
● Utilize remote monitoring system data for periodic log reviews, and to identifypossible performance-related concerns as well as to study vehicle utilization and
suggest improvements.
● Maintain company expectations regarding quality customer service and teamperformance.
● Expected proficiency with basic computer skills and learning adaptability for other IPbased software systems including ERP/MRP, diagnostics and advanced engineering
schematics.
● Travel as needed (up to 80%) for training and customer support responsibilities.

Required Skills/Abilities:
● Analytical approach to problem solving, while managing multiple issues at one time andadjust to rapidly changing priorities and schedules.
● Ability to translate own expertise in a practical and easily implementable way withmaximum impact using the minimum of resources or formal processes.
● Knowledge of principles and processes for providing superior customer service.
● Excellent verbal and written communication skills in both French and English toeffectively work with a wide range of stakeholders including customers, dealerships,body builders, sales & marketing, engineering, manufacturing, and supply chain
personnel across Canada and in the United States. Additionally, the ability to present towider audiences, and thus provide information to the public in both languages isrequired.
● Advanced knowledge of electric mobility including components like high-voltagebatteries and systems like cutting edge control technology, automotive systems andtroubleshooting procedures.
● Understand and assess our internal operating systems using Motiv proprietary computersoftware.
● Able to analyze complex, terabyte vehicle data logs to determine and identify issues withsubsystems under challenging timelines.
● Excellent interpersonal and customer service skills.
● Excellent organizational skills and attention to detail.

● Proactive and independent with the ability to take initiative.
● Excellent time management skills with a proven ability to meet deadlines.
● Ability to work with minimal supervision while producing high-quality output in a timelymanner.
● Ability to function well in a high-paced and at times stressful environment.
● High level of accuracy; ability to work with tight schedules and ambiguity in startupenvironment.
● Proficient with Microsoft Office Suite or related software.

Education and Experience:
● Associates or bachelor’s degree in a technical, science or engineering field.
● 3–5 years’ experience working with relevant technologies.
● Experience with Controller Area Networks (CAN).
● Knowledge of high-voltage electrical systems.
● Strong knowledge of automotive product development systems and design disciplines.

Physical Requirements:
● Prolonged periods of sitting at a desk and working on a computer
● Must be able to lift up to 35 pounds at times

Candidates only please; no recruiters.

• Medical, Dental, Vision, HSA, Health & Dependent Care FSA, 401(k), Basic Life and AD&D, Voluntary Life and AD&D, EAP (Employee Assistance Program), Education Reimbursement, and more!
• Generous PTO policy and 11 Paid Company Holidays.
• Online, on-demand Training & Development Programs.
• Bicycle friendly, with bike storage available to all Foster City employees with a 5 minute walk to the scenic Bay Front.
• Regular Happy Hours, Company Cultural Events, and more!

Create a Job Alert

Interested in building your career at Motiv Electric Trucks? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf