Étudiant/ Étudiante, Centre de service aux conseillers (Montréal et Toronto)/ Student, Advisor [...]

Fidelity Canada; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a co-op student for their Advisor Service Centre. The role involves addressing client inquiries and providing exceptional service in both French and English. Candidates should be currently enrolled in a university program, possess strong communication skills, and have a customer service background. This position offers professional development opportunities in a diverse workplace.

Benefits

Extensive training program

Mentorship opportunities

Volunteering opportunities

Diverse and inclusive environment

Qualifications

• Currently enrolled in a registered co-op program.
• Must be full-time available for the duration of the co-op term.

Responsibilities

• Create exceptional client experiences by addressing inquiries.
• Identify opportunities to enhance client service.
• Partner with team to resolve account inquiries.

Skills

Bilingual in French and English

Customer service experience

Ability to learn technical systems

Education

Working toward a university degree

Job description

Overview / Aperçu

The incumbent of this role is required to support a team of client-facing professionals who provide service in the language of the clients’ choice (French or English).

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services, and we continuously seek new and better ways to help our clients. As a privately owned company, we proudly embrace innovation in all areas as we grow our business for the future.

Working with us means being part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best, both personally and professionally.

What we provide / Notre mandat

Fidelity offers you the chance to build a career, develop professionally and explore different career paths within the company. Students are placed into an area of interest and are provided with a mentor to support them throughout their journey. We offer an extensive training program to help enhance skills in communication, public speaking, networking, business etiquette and emotional intelligence. Fidelity proudly supports various non-profit organizations and provides students with opportunities to volunteer to make a difference in their community. You’ve worked hard to prepare for a great career. No matter what your undergraduate degree is in, there is an opportunity for you at Fidelity.

Your contribution / Ta contribution

As a student in the Advisor Service Centre, you will be responsible for addressing requests and questions from investment professionals (brokers/dealers), their administrative support partners and individual investors – with the aim of providing a seamless level of service.

• Create exceptional client experiences by actively responding to account, product and service inquiries from existing and prospective clients.
• Identify opportunities to provide a value-added, memorable level of service to our clients.
• Partner with team members and internal business groups to resolve account concerns and inquiries.

What we’re looking for / Ce que nous recherchons

• Working toward a university degree, ideally with a focus on business.
• Bilingual in French and English (written and verbal) is preferred.
• Prior customer service and/or sales experience over the telephone is an asset.
• Ability to grasp and learn technical systems/applications from a user perspective in a short period of time.
• You must be currently enrolled in a registered co-op program to be considered for this position.
• You must also be available on a full-time basis for the duration of the co-op term.

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

We care deeply about fostering a compassionate, people-centric culture, and we are proud to have been named one of Canada’s Top 100 Employers for the last five years.

Why work at Fidelity?

Awards / Prix

• Canada’s Top 100 Employers
• Greater Toronto’s Top Employers
• Canada’s Top Family-Friendly Employers
• Canada’s Top Employers for Young People
• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today’s Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams

LinkedIn / Human Resource Director recognitions

• LinkedIn Top Companies in Canada
• HRD – Best Place to Work (5-Star Benefits Program; 5-Star Diversity & Inclusion Employer)

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email [e-mail].

By applying to this position, you consent to receiving an automated acknowledgment.

We do not respond to inquiries by phone and do not accept agency submissions. We thank all applicants for their interest. Only those selected for an interview will be contacted.

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