Entry Level Management and Consultant

Spade Recruiting; Remote; CAD 35,000 - 50,000; Full time

Job summary

A supplemental benefits provider is seeking a remote customer service representative to assist members in understanding their benefits. The role involves managing calls, conducting consultations, and ensuring compliance. Ideal candidates will have strong communication skills and a positive demeanor. This position offers comprehensive benefits, flexible work-from-home options, and opportunities for career growth.

Benefits

Full health, dental, life, and prescription coverage

100% work-from-home environment

Weekly pay and performance-based incentives

Company-paid travel opportunities

Access to leadership training

Qualifications

• Strong communication skills, especially in virtual settings.
• Previous experience in customer service or sales is a plus.
• Legally eligible to work in the US or Canada.

Responsibilities

• Managing inbound and outbound calls with members.
• Scheduling and conducting virtual consultations.
• Presenting benefit options clearly and empathetically.
• Completing digital forms and maintaining client records.
• Ensuring compliance and quality control standards.

Skills

Strong communication skills

Ability to build rapport quickly

Customer service experience

Team-oriented

Job description

About Us

We’re proud to be theonly supplemental benefits provider in the world that carries a 100% union label— a distinction that reflects our long-standing commitment to serving working families. For more than six decades, we’ve partnered with over40,000 unions and associations across the globe, delivering reliable supplemental and permanent benefits that provide real protection and lasting peace of mind.

Our mission is simple: to ensure that every member and their family receive the financial security, stability, and care they deserve.

What You’ll Do

This role combinescommunication, organization, and leadership developmentin a dynamic, people-centered environment. Each day, you’ll play an important role in helping members understand their benefits and make informed decisions for their families.

Your main responsibilities include:

• Managinginbound and outbound callswith members who have requested information about their benefits.

• Scheduling and conducting virtual or phone-based consultationsto explain available programs.

• Presenting benefit options clearly, professionally, and with empathy.

• Usingbasic computer and data-entry skillsto complete digital forms and maintain accurate client records.

• Ensuring allpaperwork, compliance, and quality control standardsare met.

• Participating inongoing leadership and professional developmentdesigned to help you grow within the organization.

What We’re Looking For

• Strong communication skills, especially over the phone and in virtual meetings.

• Apositive, motivated, and professional demeanorwith a genuine desire to help others.

• Ability tobuild rapport quicklyand work effectively with both individuals and teams.

• Previous experience incustomer service, sales, or client-facing rolesis an asset, though not required.

• Comfortable collaborating with management, colleagues, and clients in a remote setting.

• Team-oriented, dependable, and self-drivenwith strong follow-through.

• Must belegally eligible to work in the United States or Canada.

What We Offer

• Comprehensive Benefits:Full health, dental, life, and prescription coverage.

• Remote Flexibility:100% work-from-home environment with flexible scheduling options.

• Weekly Pay & Bonuses:Steady weekly income plus performance-based monthly incentives.

• Travel Opportunities:Earn company-paid trips for you and a guest to destinations such as the Bahamas, Cancun, and Las Vegas through our annual convention.

• Career Growth & Mentorship:Access to structured leadership training and clear pathways for advancement.