Enterprise IT Support Specialist: Windows 11 & ServiceNow

Brookfield Properties; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading real estate services company in Calgary is seeking a Technical Support Specialist to join their Service Delivery team. This role is critical for maintaining productivity by supporting enterprise applications and hardware. The ideal candidate will have a strong IT support background, excellent problem-solving skills, and experience with tools like ServiceNow. This position offers hands-on experience with platforms such as Windows 11 and Office 365, along with opportunities for career progression.

Qualifications

• Minimum of 2 years of experience in an IT support role.
• Experience working in a call queue environment is a plus.
• Strong interpersonal skills with an emphasis on active listening.

Responsibilities

• Provide comprehensive end-user support in a structured environment.
• Deliver remote support using industry-standard tools.
• Create and maintain knowledge base articles and documentation.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Adaptability

Education

High School Diploma or GED

Tools

ServiceNow

Windows 11

Office 365

iOS

Android

Mac OS

Job description

A leading real estate services company in Calgary is seeking a Technical Support Specialist to join their Service Delivery team. This role is critical for maintaining productivity by supporting enterprise applications and hardware. The ideal candidate will have a strong IT support background, excellent problem-solving skills, and experience with tools like ServiceNow. This position offers hands-on experience with platforms such as Windows 11 and Office 365, along with opportunities for career progression.