Enterprise Customer Success Manager

Samsara; Canada; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading IoT solutions provider is looking for a Senior Customer Success professional in Canada. This role involves enhancing customer operations using IoT platforms, developing success plans, and mentoring support teams. Candidates should have over 4 years of experience in customer success or account management and a bachelor's degree. This position offers flexible work options and requires some travel for customer engagements. French fluency is an asset.

Benefits

Salary up to $124,300 CAD

Career advancement opportunities

Collaborative work environment

Flexible working model

Qualifications

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Strong priority management and high emotional intelligence.
• Willingness to travel for customer engagements, up to 25-40%.

Responsibilities

• Ensure customers enhance the safety, efficiency, and sustainability using the IoT platform.
• Develop joint success plans with customers, outlining objectives and timelines.
• Conduct executive business reviews with customers.

Skills

Customer Success

Account Management

Problem-solving

Priority Management

Emotional Intelligence

Education

Bachelor’s degree from a 4-year institution

Job description

Employer Industry: Internet of Things (IoT) Solutions

Why consider this job opportunity

• Salary up to $124,300 CAD
• Opportunity for career advancement and growth within the organization
• Flexible working model with options for remote work
• Collaborative and inclusive work environment
• Chance to make a significant impact on customer operations and success
• Engage with a diverse team of talented professionals

What to Expect (Job Responsibilities)

• Ensure customers enhance the safety, efficiency, and sustainability of their operations using the IoT platform
• Develop joint success plans with customers, outlining objectives, metrics, and timelines
• Conduct executive business reviews with customers and internal leadership to align on goalsFacilitate workshops to understand customer operations and recommend workflow improvements
• Mentor and support the wider Customer Success and Support teams

What is Required (Qualifications)

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred
• Strong priority management and high emotional intelligence
• Willingness to travel for customer engagements, up to 25-40%
• Experience with technical products and solutions-oriented problem-solving skills
• Bachelor’s degree from a 4-year institution

How to Stand Out (Preferred Qualifications)

• Experience serving and supporting large-scale business solutions at Fortune 500 companies
• Strong bias for action and ability to thrive in an unstructured, fast-paced environment
• French fluency is a plus

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