Engineering Application Support Specialist

Thales; Ottawa; On-site; CAD 68,000 - 115,000; Full time

Job summary

A leading aerospace and security firm in Ottawa is seeking an experienced Engineer Application Support Specialist. This role involves providing technical support for Engineering applications and maintaining the environments they operate in. Candidates should have a degree in Computer Science or a related field and experience with IS/IT applications. The position offers an extensive benefits program for full-time employees, including health, retirement savings, and paid leave options.

Benefits

Company paid Extended Health and Dental

Retirement Savings Plans with company contribution

Company paid holidays and sick leave

Employee Discounts on home and gym membership

Qualifications

• Experience in dealing with IS/IT or Engineering level applications from either an end user or administrator’s point of view.
• Understanding of IS/IT infrastructure, networking, security, and hardware.

Responsibilities

• Maintain inventory/stock of current engineering environment, including hardware and applications.
• Perform installation and configuration for new applications and upgrade existing ones.
• Administer roles, user/group management, and provide end-user support.

Skills

Experience with IS/IT or Engineering level applications

Basic scripting (Powershell, Python)

Education

Bachelor’s degree or college diploma in Computer Science, Computer Tech, or Engineering related discipline

Tools

Jira

Confluence

Git

Jenkins

Windchill

SharePoint

Nexus/Artifactory

SonarQube

Enterprise Architect

Azure Dev Ops

Job description

Location: Ottawa, Canada. In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make tomorrow's possible. For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long‑term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Position Summary

Thales is looking to hire an Engineer Application Support Specialist to provide technical support related to Engineering applications and the environment they are hosted in, from an infrastructure, installation/configuration, customization, and administrative user support role. Responsible for maintenance of the environment (i.e. hardware upgrades, server patches, application updates/upgrades), responding to configuration and customization needs of the engineering users, and providing administrative functions and end user support to the engineering community.

Key Areas of Responsibility

• Maintain inventory/stock of current environment, including hardware, applications/patches, users, and licenses.
• Work with IS/IT in determining infrastructure and security requirements for engineering environment and associated applications/tools.
• Perform installation and configuration for new applications, and as required when upgrading applications; work with engineers on determining requirements for tools, and perform customizations as required; set up security certificates for applications as required; administer roles, user/group management, security/access for applications; provide end‑user support for application level requests.
• Participate in corporate/group level engineering forums/working groups to understand future roadmaps into Engineering applications, and to communicate/advocate for TCDS needs.

Basic Qualifications

• Experience in dealing with IS/IT or Engineering level applications, from either an end user or administrator’s point of view.
• Bachelor’s degree or college diploma in Computer Science, Computer Tech, or Engineering related discipline.
• Experience with the following applications is preferred, but not required: Jira, Confluence, Git, Jenkins, Windchill (or alternative PLM tool), SharePoint, Nexus/Artifactory, SonarQube, Enterprise Architect, Azure Dev Ops.
• Understanding of IS/IT infrastructure (networking, security, hardware, etc.); basic scripting (Powershell, Python, etc.).

What We Offer

Thales provides an extensive benefits program for all full‑time employees working 24 or more hours per week and their eligible dependents, including:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short‑term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well‑Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long‑Term Disability.
• Employee Discounts on home, auto, and gym membership.

Why Join Us?

Say HI and learn more about working at Thales click here.

Reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and variable compensation target, is between 68,638.73 - 114,259.50 CAD Annual.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian Enhanced Reliability security clearance.