End-User IT Support & Desktop Solutions Analyst

City of Windsor; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Windsor is looking for a dedicated Personal Computer Support Analyst to provide efficient IT support. This role involves managing desktop computing environments, troubleshooting issues for end-users, and supporting hardware and software installations across various locations. Candidates should have a diploma in Computer Science or Business Administration and possess strong problem-solving and customer service skills. This full-time position offers a competitive salary and an opportunity to contribute to community service.

Qualifications

• 3+ years experience in IT supporting end users and computers.
• Must hold a valid Class ‘G’ Driver’s Licence.
• Previous experience in helpdesk or customer service is a plus.

Responsibilities

• Support desktop computing across multiple locations.
• Install and update operating systems and PC hardware.
• Troubleshoot and assist on the Help Desk.

Skills

Customer service skills

Problem solving

Multi-tasking

Education

Community College Diploma or University Degree in Computer Science or Business Administration

Job description

A municipal government in Windsor is looking for a dedicated Personal Computer Support Analyst to provide efficient IT support. This role involves managing desktop computing environments, troubleshooting issues for end-users, and supporting hardware and software installations across various locations. Candidates should have a diploma in Computer Science or Business Administration and possess strong problem-solving and customer service skills. This full-time position offers a competitive salary and an opportunity to contribute to community service.