Employment Assistance Support Worker

Targeted Talent; Osoyoos, Oliver, Kelowna, Penticton, Vernon; On-site; CAD 50,000 - 70,000; Full time

Job summary

A Career Development Agency in the Regional District of Okanagan-Similkameen is seeking an Employment Assistance Service Worker. The role involves career development services, case management with clients, and delivering employment-related workshops. Candidates should have experience in career development and strong communication skills. A valid driver's license and willingness to travel are required.

Qualifications

• Career Development Practitioner Certification is preferred.
• Recent experience of three years or more in career development services.
• Comfortable using Microsoft Word, Excel, Access, Internet, and Email.

Responsibilities

• Responsible for career development services, including employment consultations.
• Conduct regular follow-ups with clients and update action plans.
• Deliver customized short-term employment-related workshops.

Skills

Career Development Practitioner Certification

Labour Market Research Skills and Experience

Proficient in Microsoft Office Suite

Strong written and verbal communication skills

Excellent networking skills

Education

Degree in relevant field

Job description

Position Summary

The Employment Assistance Service Worker (EAS) reports directly to the Executive Director and is part of the program manager’s team. The EAS is responsible for all aspects of career development services including, needs determination, employment consultations, assessments, labour market research, and active case management with a team of professionals employed by OTDC.

Case management will consist of continuous follow-up with clients to review and/or revise the action plans, as well as conduct appropriate referrals to agencies, employers, and resources. The tracking of client interventions and progress will be done through regular updates on the Accountability and Resource Management System (referred to as ARMS) web-based client data base system. The EAS will periodically deliver customized short-term employment-related workshops. The EAS is responsible to familiarize, implement and adhere to all requirements of the Service Level Agreement on the protection of personal information of clients.

Core Requirements

• Career Development Practitioner Certification is preferred
• Recent, related experience of three years or more, or an equivalent combination of education, training, and experience
• Comfortable using Microsoft Word, Excel, Access, Internet and Email
• Labour Market Research Skills and Experience
• Proficient in application of a variety of employability and educational assessment tools to meet the broad range of Aboriginal client profiles
• Job Club certificate or successful experience in delivering job search strategies and career decision-making workshops
• Understanding of, and adherence to, the Canadian Standards and Guidelines for Career Development Practitioner’s Code of Ethics

Other Qualifications

• Knowledge and understanding of First Nations employment barriers, concerns, and issues
• Ability to work well, individually or, as part of a dynamic team of professionals
• Proven ability to supervise and monitor participants’ progress
• Strong written and verbal communication skills
• Excellent networking skills
• Conflict resolution, time management skills, and initiative
• Willing and able to travel, as required

Other Employment Requirements

• The EAS will provide written quarterly and annual activity reports
• Attend EAS Worker meetings as required
• Have a valid Class 5 BC Driver’s license, reliable transportation, and ability to travel between employment offices and/or within the OTDC Service Area as required
• Must pass a criminal record check

Performance Criteria

• Completed tasks relative to any, or all, of the above duties and responsibilities, measured in terms of:
  • Production of outputs (Quantity, Quality, and Timeliness)
  • Knowledge of the Job
  • Work Attitude
  • Interpersonal working relationship