Employee Success Manager

REDspace Inc.; Bedford; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Bedford is seeking an Employee Success Manager to support developers' career growth and facilitate employee relations. You will collaborate with team leads for performance reviews and manage employee engagement initiatives. Ideal candidates have over 5 years of experience in HR or a tech environment, and a strong background in employee relations and performance management. A competitive compensation package and flexible hybrid work options are offered.

Benefits

Fully funded health, vision, and dental insurance

Pension plan contribution matching

Flexible Health Spending Account

Free training material via Udemy

Modern office perks including gym

Social and team-building events

Qualifications

• 5+ years experience leading and mentoring people focused on professional growth.
• Deep understanding of employee relations and performance management.
• Direct experience in a fast-paced technology or project-based environment.

Responsibilities

• Act as the first point of contact for developers regarding their career goals.
• Manage and oversee employee relations, addressing internal disputes.
• Collaborate with team leads to gather performance feedback.

Skills

Excellent communication

Active listening

Conflict-resolution skills

Ability to analyze data

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS systems (e.g., BambooHR)

Job description

Employee Success Manager

What You’ll Do

Be a Partner to Our Developers:

• Act as the first point of contact for our developer team, providing confidential support and guidance on their concerns and career goals. You'll serve as a crucial link between developers and management, helping to facilitate open communication and mediate any potential issues. You will also conduct regular one-on-one check-ins to build trust and proactively identify potential roadblocks. You will manage and oversee employee relations, including addressing internal disputes, handling PTO requests, and ensuring consistent application of company policies.

Drive Performance and Development:

• Collaborate with team leads to gather comprehensive performance feedback, ensuring a holistic understanding of each developer\'s work. You\'ll help manage and refine the performance review process to make it a valuable and transparent experience. You will also partner directly with developers to create personalized career development plans and identify opportunities for skill enhancement.

Champion Learning and Growth:

• Identify skill gaps and learning needs across the team based on performance data and employee feedback. You\'ll then curate and implement learning initiatives, such as workshops, certifications, and mentorship programs, that support the continuous growth of our technical talent.

Provide Strategic People Insights:

• Analyze employee morale and engagement, and provide management with actionable insights on retention trends. You\'ll help develop and implement initiatives that contribute to a positive and inclusive work environment and partner with HR to ensure our people practices are fair and consistent.

What You\'ll Bring

Experience:

• 5+ years experience leading and mentoring people, with a focus on fostering professional growth.
• A deep understanding of employee relations and performance management, with a track record of coaching and guiding teams to success.
• Direct experience working in a fast-paced technology or project-based environment.
• Experience implementing HR programs, engagement initiatives, or learning and development strategies.
• A strong working knowledge of Canadian employment legislation, HR best practices, and HRIS systems (e.g., BambooHR, Small Improvements).

Education: A bachelor\'s degree in Human Resources, Business Administration/Management, Organizational/Behavioral Psychology, or a related field.

Skills: Excellent communication, active listening, conflict-resolution skills, ability to analyze data and provide actionable insights.

Passion: A genuine passion for employee well-being and a track record of building trust with a diverse group of individuals.

Benefits

Your well-being

• Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple.
• Pension plan contribution matching.
• A flexible Health Spending Account and/or Lifestyle Spending Account.

Your career

• A competitive compensation package, commensurate with experience.
• Weekly sharing sessions for projects and technology.
• Free access to a wide variety of training material, including access to Udemy Business.
• Team-oriented education strategy, which includes a professional development allowance.
• Consistent, frequent check-ins with leadership.

Your Happiness

• Flexible Hybrid Work: While this is primarily an in-office position in our Bedford office three days a week, we offer flexibility to support work-life balance when needed. For candidates outside the HRM area, fully remote positions are available where applicable.
• Modern Office Perks: Enjoy our large, beautiful office with free parking, an on-site gym/sauna, and complimentary coffee and snacks.
• Engaging Culture: Participate in social and team-building events and benefit from charitable donation matching.

Our commitment to diversity

At REDspace, we believe that diverse backgrounds, talents, skills, experiences, and perspectives strengthen our business and enrich the communities in which we work and live. We are dedicated to fostering an inclusive environment where knowledge sharing and collaboration thrive, empowering our employees to achieve their best.

We are committed to growing and nurturing a workplace that values and respects every individual. Our hiring practices are based solely on merit and skill, ensuring that all employment-related and hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national or indigenous origin, disability, age, citizenship, marital status, or Veteran status.

Join us in our mission to create a dynamic and inclusive community where everyone can contribute and succeed.

Need accommodations?

We’re committed to providing an inclusive hiring process. If you require accommodation at any stage of the application or interview process, please let us know. We’ll work with you to ensure an accessible and respectful experience.