Employee Engagement Specialist

Aramark; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A global leader in hospitality seeks an Employee Engagement Specialist in Ottawa, Ontario. The role focuses on enhancing student satisfaction through strategic initiatives and exceptional service. Responsibilities include managing employee engagement programs, conducting training, and promoting a positive work culture. Ideal candidates will have post-secondary education, experience in HR programs, and strong leadership skills. This position allows for growth and development within a supportive environment.

Qualifications

• Minimum two years of experience developing HR/engagement programs.
• Experience in Food Service Operations is an asset.
• Professionalism and diplomacy with all levels of the organization.

Responsibilities

• Responsible for the hospitality Service Excellence program.
• Develop a strategic plan aimed at increasing student satisfaction.
• Manage engagement surveys and implement feedback for improvement.
• Conduct employee onboarding and ongoing training.

Skills

Leadership skills

Communication skills

Presentation skills

Motivated self-starter

Employee engagement

Education

Post-secondary education in a related field

Tools

Microsoft Office

PowerPoint

Excel

Job description

This position reports into the District Manager and collaborates with the Human Resources Department. The Employee Engagement Specialist partners with HR and operation leaders to develop innovative programming to drive customer and employee engagement and deliver on our desired hospitality culture.

Job Responsibilities

• Responsible for our hospitality Service Excellence program, which is our framework for outstanding customer service with a clear focus on the student experience
• Develop a strategic plan aimed at increasing student satisfaction across all dining locations
• Works with the management team to plan, facilitate, and implement frequent engagement activities. Utilizes corporate Employee Engagement resources and creates and establishes best practices within the account and foster a positive workplace culture
• Develops and leads our Employee Committee. Responsible for bringing forward feedback and ideas to the senior management team. Assists with implementing initiatives to further employee engagement and satisfaction
• Manage the tracking and actioning of engagement surveys to solicit feedback and identify any opportunities for continuous improvement
• Assists with the planning and carrying out employee engagement events on an ongoing basis inclusive of our annual employee appreciation celebration
• Conducts employee onboarding and ongoing training, with a focus on our Service Excellence model in order provide our employees with the tools to deliver passionate service
• Frequently attends employee pre-shift meetings prompting Service Excellence initiatives and building employee engagement and morale
• Responsible for overseeing our Employee Recognition program utilization

Qualifications

• Post-secondary education in a related field
• At least two years’ experience developing HR/engagement programs
• Experience in Food Service Operations is an asset
• Highly motivated self-starter
• Strong leadership skills
• Passionate about employee engagement
• Excellent communication and presentation skills
• Professionalism and diplomacy with all levels of the organization
• Proficient with Microsoft Office, PowerPoint, Excel

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen Industries with pride and passion, building community, connection and careers all across the world.

You’ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you’ll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you’ll be empowered to try new things and find solutions to tough problems. No matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters .

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.