E-Commerce Specialist

Sunpan; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global furniture company in Toronto is looking for an E-Commerce Specialist to manage and optimize their e-commerce platforms. In this role, you’ll ensure that the brand image resonates with customers while driving online sales. Responsibilities include managing product listings, conducting platform research, and collaborating with various teams to enhance sales performance. The ideal candidate has a marketing background and 3-5 years of e-commerce experience, with strong attention to detail and proficiency in Excel.

Benefits

Diversity and inclusion workplace

Flexible work arrangements

Qualifications

• 3-5 years of E-Commerce experience, preferably in dealing with major online accounts.
• Strong interest in the furniture, home décor, interiors, or lifestyle markets is an asset.
• Experience in PIM systems is an asset.

Responsibilities

• Take responsibility for all e-commerce platforms.
• Conduct research to identify new e-commerce platforms and retail partners.
• Maintain, update and ensure accuracy of product content on e-commerce sites.

Skills

E-Commerce experience

Attention to detail

Excel proficiency

Strong verbal and written communication skills

Project management skills

Education

Post secondary diploma/degree in Marketing or related discipline

Tools

Microsoft Excel

Microsoft Outlook

PIM systems

Job description

Sunpan Trading & Importing Inc. is a fast-growing global furniture company specializing in the design and manufacturing of transitional and contemporary furnishings.

At Sunpan we are committed to understanding fashion and design in order to offer a diverse selection of high-end looks at affordable prices. Our products are thoughtfully designed and crafted with renowned international designers to create modern and transitional styles across hard goods, dining, upholstery and art. The use of various mixed materials creates a unique and versatile line of products suitable for both contract and residential settings.

As a Great Place to Work certified company for 4 years running, SUNPAN offers a thriving environment where creativity and innovation are encouraged. We invite individuals who excel in these areas to explore career opportunities across various departments and join a company that values and nurtures its talent.

The E-Commerce Specialist reports directly to the Director of Ecommerce and works closely with the Customer Service team. This multifaceted e-commerce role will assume responsibility for all key e-commerce platforms. This includes conveying a consistent brand image for SUNPAN that attracts customers and leads to higher online sales conversion across the SUNPAN B2B e-commerce site and B2C e-commerce partner sites.

Principal Functions & Objectives

• Take responsibility and accountability for all e-commerce platforms
• Ensure each e-commerce customer meets and/or exceeds sales goals and gross margin objectives
• Conduct research to identify new e-commerce platforms and retail partners.
• Review, evaluate and set up new accounts. Meet with clients and assist them by completing application forms, preparing product list / price / inventory / imagery and align process of interchanging data and information. (EDI, API etc)
• Maintain, update and ensure accuracy of product content, price, inventory and imagery on e-commerce sites at all times
• Upload products into provided templates, ensuring all fields (title, description, SKU, dimensions, material, color, etc.) are accurately completed.
• Work closely with Director of Ecommerce to develop promotions for the online partner sites
• Manage adherence to MAP policy on e-commerce partner sites
• Work closely with Director of Ecommerce, Product team & Marketing Team to ensure all product information specs, imagery are captured
• Work closely with Inventory Analyst to ensure inventory feeds are properly loaded, and fulfillment of orders are performing within acceptable targets
• Maintain reporting to monitor performance, product sales and trends to be shared within the organization
• Other responsibilities and accountabilities as assigned by the Director of E-Commerce

Key Skills and Experience

• Post secondary diploma/degree in Marketing or related discipline
• 3-5 years of E-Commerce experience, preferably in dealing with major online accounts
• Marketing, Sales, or Account Management experience required
• Knowledge of marketplace attribute requirements (Wayfair, Houzz) is a plus.
• Strong attention to detail and ability to handle large datasets accurately.
• Proficient in Excel, including formulas (xlookup) and templates.
• Proficient in Microsoft Outlook and Word.
• Experience in PIM systems is an asset.
• Familiarity with furniture industry compliance standards (materials, safety regulations, certification documentation) is an asset.
• Requires minimal guidance; can work independently while also collaborate cross-functionally
• Strong verbal and written communication skills
• Highly organized, analytical, and detail oriented
• Self-starter, strategic thinker, and ambitious in nature
• Excellent interpersonal skills and experience working in a team environment
• Strong interest in the furniture, home décor, interiors, or lifestyle markets is an asset
• Proven ability to manage multiple projects at a time, while paying strict attention to detail
• Travel – Must have ability to travel to meet online partners in the United States and Canada as needed

This listing reflects an immediate job opening. We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.