E-commerce Operations Co-ordinator

Crescendo Sales; Kitchener; On-site; CAD 46,000 - 53,000; Full time

Job summary

A fast-growing e-commerce company in Kitchener is seeking an E-commerce Operations Coordinator to manage day-to-day operations across various teams. The ideal candidate will have strong organizational skills, be proactive in streamlining processes, and ensure efficient communication between departments. Responsibilities include Amazon operations management, team coordination, and product handling, making this a high-impact role in a dynamic startup environment. Competitive salary and opportunities for career growth are offered.

Benefits

Health Spending Account

Fast career growth paths

Qualifications

• Excellent organizational skills to manage multiple tasks and deadlines.
• Clear communicator with confidence in engaging with various teams.
• Ability to improve operational systems and resolve issues proactively.

Responsibilities

• Manage Amazon operations, ensuring account health and reimbursements.
• Coordinate between internal teams like warehouse and purchasing.
• Assist in supplier communication and manage product handling tasks.

Skills

Strong proficiency in Gsheet/Excel

Proactive communication

Strong situational awareness

Ability to multitask

Comfortable with data entry

Education

Recent graduate or relevant experience in admin/ops/project coordination

Tools

Amazon Seller Central

Job description

Job Summary

Crescendo Sales is a fast-growing e-commerce company based in Kitchener, ON, doubling in size each year. Founded by recent University of Waterloo and Guelph alumni, we’re a small, ambitious team looking for a highly organized, proactive individual to help keep our operational engine running smoothly.

As our E-commerce Operations Coordinator, you’ll play a central role in ensuring day-to-day workflows stay on track across Amazon operations, reporting, supplier communication, logistics, and internal team coordination. You’ll handle a mix of digital tasks, cross-team communication, and occasional in-person operational work, making sure ongoing projects progress without bottlenecks.

This position is ideal for someone who is naturally organized, comfortable managing many moving parts, communicates clearly, and thrives in a fast-paced environment. You’ll work with every function in the business: warehouse, purchasing, marketing, creative, and leadership - gaining exposure to all sides of e-commerce operations.

Why Join Us?

✅ High-impact role: you control the flow of operations

✅ Exposure to all sides of e-commerce (Amazon, logistics, warehouse, suppliers, purchasing)

✅ Startup environment where your ideas and improvements are implemented quickly

✅ Fast career growth paths (operations specialist, marketplace manager, project management)

✅ Health Spending Account benefits

Who We’re Looking For

Core Traits

• ✔ Highly organized: able to track many tasks and deadlines
• ✔ Clear communicator: confident talking with warehouse staff, suppliers, and leadership
• ✔ Proactive:improves systems, fixes issues, and keeps information flowing
• ✔ Comfortable working in a mixed office/warehouse environment
• ✔ Strong situational awareness: understands where projects stand at all times
• ✔ Follows instructions well and asks clarifying questions early
• ✔ Able to balance a high workload and switch contexts smoothly

Technical Skills

• ✔ Strong proficiency in Gsheet/Excel
• ✔ Comfortable with data entry and simple analysis
• ✔ Fast learner with digital tools
• ✔ Bonus: experience with Amazon Seller Central or e-commerce platforms
• ✔ Bonus: has a car (occasional pick-ups/drop-offs)

Education / Experience

• ✔ Recent graduate OR experience in admin/ops/project coordination
• ✔ Programs with strong multitasking/workload demands are a plus (business, engineering, science, etc.)

Job Responsibilities

Amazon & Marketplace Operations

• Manage reimbursements, seller cases, and account health follow-ups
• Support listing compliance, stranded inventory fixes, and basic listing updates
• Pull Amazon reports requiring manual extraction
• Coordinate buyer message responses or route them to the right person

Internal Coordination

• Follow up with team members on outstanding tasks or missing information
• Coordinate between warehouse, purchasing, creative team, and leadership
• Track progress of ongoing projects (photos, listing updates, supplier orders, etc.)
• Maintain clarity on the status of all operational workflows

External Communication

• Assist with supplier communication and order status updates
• Coordinate with shipping partners, customs brokers, etc. when required

Content & Product Handling

• Manage image/copy requests and creative timelines for graphic designers
• Take basic product photos when needed
• Track deliverables such as listing assets or content updates

Process Improvements

• Keep folders, documents, and shared drives organized
• Proactively streamline systems, naming conventions, and workflow structures

Job Location

• In person (Kitchener Office)

Required Documents

• Resume
• Cover Letter (optional)
• Short 1–2 minute video explaining a niche complex topic from a previous role or academic experience.
• A strong communicator is able to take complex ideas and explain them in understandable terms.
• Please email the required documents to [e-mail]

Compensation

• 46,000-53000
• Health Spend Account