Dynamics 365 Technical Support

CuBE Packaging Solutions Inc.; Aurora; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading packaging solutions provider in York Region is seeking a business partner for IT, responsible for managing application solutions and vendor support. The ideal candidate will have experience with Microsoft Dynamics 365 and a strong background in IT systems. This role emphasizes vendor management, business process mapping, and providing training to teams. The position offers competitive benefits including extended healthcare and bonus potential.

Benefits

Extended Dental, Health and Vision coverage

RRSP match

Bonus potential

Free on-site parking

Qualifications

• Minimum 2-3 years of business system support and resource management.
• Experience with MS Dynamics AX/D365 F&O required.
• Strong command of the English language.

Responsibilities

• Manage 3rd party vendors and support issues.
• Map business processes to MS Dynamics functionalities.
• Document SOP for application system changes.

Skills

Power platform expertise

Microsoft Dynamics 365

Problem-solving

Analytical skills

Communication skills

Education

Bachelor's or master's in relevant field

Relevant Microsoft certification

Tools

Microsoft SQL Server

Power BI

Job description

Position Summary

This position will act as a business partner between IT and other key business functions, such as Finance, Accounting, Supply Management, Sales & Marketing and Human Resources. The successful candidate will work as a member of the IT team responsible for application solution & design, and code deployment and promotion in different environments.

Essential Functions & Key Responsibilities

• Manage 3rd party vendors, opening cases including Microsoft support, SPS/Data Masons, Dynaway and D365/Power BI
• Must have experience with Power platform (Power BI, Power automates, Power apps, Flow, AI builder)
• Responsible for mapping business processes to specific functions within the MS Dynamics 365/Dataverse applications, administration, configuration and/or development of a specific system
• Knowledge of the following D365 modules:
  • Finance
  • Inventory
  • Supply Chain
  • Sales & Marketing
  • Human Resource
  • Maintenance work orders (Dynaway)
  • EDI integration (SPS/Data Mason)
  • Production control
  • Warehouse management
  • LCS management of resources for the 4 environments
  • Develop consensus with key users on configuration, impact, business process designs
  • Prepare detailed flow charts and diagrams outlining systems capabilities and processes
  • Review current procedures, uncover any issues and make recommendations for improvement to the company business processes
  • Provide training and guidance to team members and end users
  • Follows up on L1, L2 and L3 internal and external tickets/cases
  • Documenting SOP (Standard Operating Procedures) for application system changes, and troubleshooting

Education/Experience

• Relevant certification for Microsoft Dynamics 365 Finance & Operations
• Bachelor's or master's in information systems, Information Technology, Computer Science or Engineering, or equivalent
• Minimum of 2 to 3 years of business system support and resource management. MS Dynamics AX/D365 F&O experience is required
• Nice to have experience with X++ coding
• 3+ years of experience working with SSAS, SSRS, SSIS, Data warehousing, data modeling, Power BI
• Knowledge of Microsoft SQL server, Office tools like Excel
• Ability to communicate effectively verbally and in writing at all organizational levels
• Strong analytical skills and attention to detail required, including project management, process flow, requirements/gap analysis, and technical documentation
• Strong communication skills and ability to work with cross functional teams

Soft Skills

• Problem solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Interpersonal Skills - the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication - the individual speaks clearly and persuasively in positive or negative situations, group presentations and meetings
• Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Safety and security - the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly

Other Job Requirements

• Must have a strong command of the English language
• Must have reliable transportation; occasional travel may be required

Benefits

• Extended Dental, Health and Vision coverage
• RRSP match
• Bonus potential in addition to base pay
• Free on-site parking