Duty Manager

Silver Hotel Group; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A hospitality management company in Toronto is seeking an RPA Operations Analyst adept at both technology and business communication. This hybrid role involves coordinating Virtual Machine provisioning, configuring applications with SCCM, and managing RPA bot setups across platforms like Blue Prism and UI Path. The ideal candidate should possess strong critical thinking, technology support experience, and be able to work independently. Join a dynamic team supporting approximately 200 staff across multiple environments in their technology needs.

Responsibilities

• Coordinate provisioning of Virtual Machines across all environments.
• Install and configure applications using tools such as SCCM.
• Setup RPA bot in Blue Prism, UI Path, MS Power Platform.
• Analyze existing access roles for new access needs.

Skills

Ability to translate between business and technology terminology

Strong critical thinking and problem-solving skills

Strong organization, planning and coordination skills

Self-starter with minimal supervision

Technology support operations experience

Experience with Incident Management practices

Knowledge of systems testing procedures

Tools

Citrix Virtual Apps/Desktops

SCCM

Blue Prism

UI Path

MS Power Platform

Job description

RPA Operations Analyst - SCCM, Access Management

Posted 20 days ago

Job Description

Work Type: Hybrid (4 Days Office)

Required Skills

• Digital: Citrix Virtual AppsDesktops~EUCS_TOOLS_SCCMop 3
• Ability to “translate” between business and technology terminology.
• Possess strong critical thinking and problem‑solving skills.
• Strong organization, planning and coordination skills with some leadership acumen.

Top 3 Preferred Skills

• Self‑starter that can work independently with minimal supervision.
• Technology support operations experience, including Microsoft Windows 10 and familiarity with underlying infrastructure technologies (Active Directory, SCCM, Citrix).
• Related business operations interactions.

Skills Profile

• Ability to “translate” between business and technology terminology.
• Possess strong critical thinking and problem‑solving skills.
• Strong organization, planning and coordination skills with some leadership acumen.
• Self‑starter that can work independently with minimal supervision.
• Technology support operations experience, including Microsoft Windows 10 and familiarity with underlying infrastructure technologies (Active Directory, SCCM, Citrix).
• Related business operations interactions.
• Experience with Incident Management practices and procedures.
• Knowledge of systems testing procedures and practices.

Summary of role

• Coordinate provisioning of Virtual Machines across all environments (Development through Production).
• Install and configure applications and utilities using tools such as SCCM.
• Coordinate technology environment setup, including firewall rules and application requirements.
• Setup all aspects of an RPA bot in Blue Prism, UI Path, MS Power Platform including schedules, environment variables, and credentials.
• Establish and maintain partnership with multiple AMCB line of business process owners, Canadian business support teams, and Technology teams in support of AMCB.
• Execute Production Support readiness from HyperCare through turnover to BAU support team.
• Perform basic technical triage of identified breakfix scenarios through resolution, including data gathering, in‑depth analysis, and documentation of scenarios and fixes in a structured knowledgebase.
• Submit access requests for human and digital workers.
• Analyze existing access roles to determine applicability for new access needs based on least privileged roles.
• Role entitlement management for human and digital workers.
• Liaison with external partners including cross border resources.
• Oversight of adherence to Risk & Controls Framework, ensure compliance and monitoring.
• Ensure adherence to Technology Risk and Information Security Standards.