Dispatcher/Scheduler - Telecom Field Ops (1-Year Contract)

AFL; Surrey; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A telecommunications leader is seeking a Dispatcher/Scheduler for their Canadian Operations, located in Surrey or Calgary. This role involves dispatching field technicians and ensuring excellent customer service amidst high call volumes. Ideal candidates should have previous experience in customer service, strong multitasking abilities, and proficient computer skills. Join a diverse team that values innovation and continuous learning, with opportunities for professional development and a supportive environment.

Benefits

Hourly wage + up to 4% RRSP matching contribution

Paid annual vacation

Access to medical, dental, vision

Annual merit increases

Excellent on-the-job training

Dynamic industry opportunities

Qualifications

• 1+ years’ previous experience in customer service or a high-volume call centre environment.
• Previous experience with a dispatch or similar role is an asset.
• Strong writing and verbal fluency in English.

Responsibilities

• Dispatch field technicians based on customer requests.
• Monitor daily workloads to meet customer requirements.
• Handle high volumes of calls with clients and technicians.

Skills

Customer service

Communication

Problem-solving

Multitasking

Tools

Microsoft Outlook

Excel

Word

ClickSoftware

Job description

A telecommunications leader is seeking a Dispatcher/Scheduler for their Canadian Operations, located in Surrey or Calgary. This role involves dispatching field technicians and ensuring excellent customer service amidst high call volumes. Ideal candidates should have previous experience in customer service, strong multitasking abilities, and proficient computer skills. Join a diverse team that values innovation and continuous learning, with opportunities for professional development and a supportive environment.