Dispatcher Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading outdoor adventure company is seeking a full-time seasonal role focused on tour dispatch management at their Jasper location. Candidates will handle daily dispatch, communicate with sales agents, and maintain tracking reports. Strong organizational skills and fluency in English are essential. Enjoy working outdoors in a challenging environment is crucial. The role offers competitive perks including discounts and complimentary access to various attractions.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access subsidized mental health resources

Qualifications

• Must have strong organization, time management, and stress handling skills.
• Must be fluent in English and able to communicate over a two-way radio.
• Experience in administrative tasks including advanced use of Excel required.

Responsibilities

• Manage daily dispatching of tours and react to unforeseen changes.
• Communicate with Group Sales Agents and maintain vehicle tracking reports.
• Forecast group business and communicate with emergency personnel in cases of emergency.

Skills

Organization

Time management

Stress handling

Fluent English

Administrative skills

Problem solving

Attention to detail

Flexibility

Teamwork

Outdoor work enjoyment

Tools

Microsoft Excel

RTP POS Software

Job description

Pursuit Collection, Jasper, AB - Full-time

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer 2026, it will be a full time seasonal role.

Role & Responsibilities

• Daily dispatching of tours, reacting to unforeseen changes and management of sales inventory.
• Creating future Columbia Icefield dispatch, troubleshooting and resolving scheduling issues.
• Communication and tour orchestration with onsite Group Sales Agents.
• Communication with other attractions and third‑party organizations.
• Maintaining vehicle tracking reports and communicating issues to Icefield Management.
• Maintaining visitor tracking reports and daily tour pax counts.
• Adjust daily dispatch to ensure efficiency and balance across drivers and equipment.
• Using radio transmission to communicate with all Columbia Icefield business areas.
• Forecasting of equipment and group business, flagging issues with Icefield Management.
• Communicating with emergency personnel and 911 operators if an emergency occurs.
• Other duties as assigned.

Required Skills & Qualifications

• Organization, time management and stress handling skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.
• Must get excited at the idea of living and working in a remote (yet very social) environment.
• Fluent and articulate in English, able to communicate and comprehend over two‑way radio.
• Administrative skills including intermediate to advanced use of Microsoft Excel.
• Experience using RTP POS Software, an asset.
• Proven strength in problem solving, critical thinking, attention to detail and ability to make decisions.
• Must be able to react quickly and efficiently, with flexibility in mind.
• Ability to produce morale‑boosting posts for staff regarding activities & services.
• Must be able to handle high‑stress situations calmly and logically.
• Adaptable to change, enthusiastic about guest service and teamwork.
• Enjoy working outdoors, even in challenging mountain weather conditions.
• Comfortable working on feet for extended periods in indoor/outdoor environments; prepared for all weather (snow, rain, wind, hail).
• Meet organization grooming and appearance standards.
• Consent to a criminal record check.
• Standard First‑Aid or higher, an asset.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members are thoughtfully united by their unique power to inspire and invigorate. Our collection spans hotels, lodges, recreational attractions, ground transportation services, retail, food & beverage, sightseeing, tours, and travel products across iconic destinations worldwide.

What will your work environment be like?

Our locations are more than a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist.

Perks

• Enjoy free access to Pursuit attractions and 50% off for friends.
• Discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
• Equal employment opportunities.

Equal Employment Opportunities

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.