DISPATCHER / CSR

Manitoulin Transport; Sainte-Mélanie; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading transportation company in Quebec is seeking a Dispatcher/CSR for a permanent, full-time role. You will broker freight, manage LTL and FTL shipments, and maintain customer relationships. The ideal candidate will have 2-3 years of experience in the transportation sector and a high school diploma. This role offers a starting salary of $50,000 to $55,000, alongside a comprehensive benefits program.

Benefits

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Opportunities for growth and advancement

Qualifications

• 2-3 years experience in the transportation industry.
• Competency in entry and tracking of freight load details.
• Ability to negotiate with carriers and maintain customer service.

Responsibilities

• Enter loads into the system and find appropriate carrier partners.
• Track broker orders and update internal departments with current ETAs.
• Ensure accurate appointment booking and manage freight clearing.

Skills

Detail oriented

Excellent Communication

Superior Customer Service

Strong sense of urgency

Education

High School Diploma or Equivalent

Post-Secondary training in logistics

Tools

Microsoft Office Suite

Google Suite for Business

Virtual Dispatch

Loadlink

TruckMate (TMW)

Job description

Overview

We are currently looking for a DISPATCHER / CSR at our Belleville location.

This is a permanent, full-time position, Monday to Friday, onsite at our office located at 659 College St. East.

The purpose of this position is to broker freight for Canadian and US customers, handle LTL and FTL shipments, and build and maintain relationships with carriers, and negotiate rates.

Responsibilities

• BOOKING / DISPATCHING FREIGHT: Enter loads into system from customers; find the proper carrier partner to handle the pick-up and delivery required by customer; negotiate rate with partner carriers; book outbound loads with dispatch utilizing Load Link, and contacting carriers; take orders and build trips for carriers; build truck manifests for the dock in order to load / unload freight; problem solving needed to ensure the freight gets from shipper to receiver in a timely manner; troubleshoot with customs brokers if any issues arise with freight clearing into Canada; follow proper hand-off procedures at end of shift.

• ASSIST CUSTOMER SERVICE: Track and/or trace broker orders in a timely manner and provide customers and internal departments with current ETAs; ensure tracking of waiting times and requested accessorials is updated with revised load confirmations; set up load confirmations and ensure all information is received with accurate appointment, rates, and PO#s; update revised load confirmations as they are received; book appointments for inbound/outbound deliveries as required; update the system/spreadsheet and communicate appointment information to required internal people.

Qualifications

To be successful in this position, employees are expected to demonstrate competency in all responsibilities listed above, in addition to the following:

EDUCATION

Required: High School Diploma or Equivalent

Preferred: Post-Secondary training in logistics, preferably in the transportation industry.

EXPERIENCE

• 2-3 years experience in the transportation industry

SKILLS & ATTRIBUTES

• Detail oriented and enjoys following process
• Excellent Communication
• Superior Customer Service
• Strong sense of urgency

SYSTEMS

• Microsoft Office Suite
• Google Suite for Business
• Virtual Dispatch
• Loadlink
• TruckMate (TMW)

Additional Information

What do we offer to you?

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Opportunities for growth and advancement

Salary: $50,000 - $55,000

Hours: Monday - Thursday, 8:30am - 5:30pm; Friday, 10:00am - 7:00pm for the first 3 months

After 3 months: Monday - Thursday, 9:00am - 6:00pm; Friday, 10:00am - 7:00pm