Dispatch Supervisor

TST Solutions Inc.; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A transportation service provider in the Metro Vancouver area is seeking a Dispatch Supervisor responsible for planning and managing local pickups and deliveries. The successful candidate will ensure the efficiency and accuracy of the dispatch operations while maintaining communication with drivers and other personnel. Previous experience in a dispatch or call center environment, along with strong organizational and interpersonal skills, is essential. This role offers the opportunity to work in a dynamic environment with a positive team attitude.

Qualifications

• Previous experience with dispatch / call center environment an asset.
• Transportation industry knowledge and experience an asset.
• Able to deal with people sensitively, tactfully, and diplomatically.

Responsibilities

• Manage operations on the Dispatch Center and dispatch communication.
• Maintain and execute the daily dispatch plan.
• Schedule and dispatch workers to appropriate locations.

Skills

Microsoft Software proficiency

Organizational skills

Attention to detail

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

Overview

TST-CF Express has been an industry leader for over 97 years, specializing in Less Than Truckload (LTL) Freight. TST-CF Express has locations across Canada and through its strategic partnership provides transportation services across North America.

We are currently looking to hire a Dispatch Supervisor who will be responsible for the planning, dispatching and managing of the local pickups and deliveries. The candidate will have industry experience, preferably within a unionized environment.

Responsibilities

• Manages the operations on the Dispatch Center and dispatch communication processes, procedures and people.
• Maintain and execute the daily dispatch plan to ensure accuracy, efficiency, and timeliness of outbound load execution.
• Receive and process transportation requirement requests from customers.
• Provide accurate directions for pickup and delivery services.
• Schedule and dispatch workers to appropriate locations according to requests, or needs, using radios or telephones.
• Create and change dispatcher\'s schedules as dictated by demand and performance.
• Continually monitor workloads throughout the department and actively pursue additional resource when justified.
• Monitor personnel and / or equipment locations and utilization in order to coordinate service and schedules.
• Discuss and resolve issues with drivers concerning package questions, on-call status, assignments, etc.
• Breakdown, verify and process driver delivery paperwork.
• Maintain accurate up to date information on delivery equipment so that drivers will know what they are driving and what is available for use at any given time during the dispatch shift.
• Generally, maintain an open and effective communication with delivery personnel to insure fairness and clarity of understanding.
• Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality.
• Respond to complaints with thoroughness and accuracy.
• Adhere to corporate and departmental policies and procedures
• Performs other duties as required

Qualifications

• High school diploma or equivalent
• Previous experience with dispatch / call center environment an asset
• Transportation industry knowledge and experience an asset (i.e. shipping / receiving, scheduling, freight)
• Microsoft Software proficiency - Outlook, Excel, Word
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work well under pressure
• Flexible, able to deal with change
• Strong attention to detail
• Very organized, with excellent multi-tasking and problem-solving skills
• Strong work ethic and positive team attitude

How to Apply

Interested candidates are invited to submit their cover letter and resume via or through our website.

We thank all applicants for their interest, however only those who meet the above qualifications will be contacted.