Director, Transformation Delivery – Group Benefits Operations

Manulife Financial; Waterloo; Hybrid; CAD 131,000 - 182,000; Full time

Job summary

An international financial services provider is seeking a Director of Transformation Delivery in Waterloo to lead strategic initiatives across Group Benefits Operations. This role involves overseeing end-to-end delivery of features, collaborating with various teams, and developing a high-performing group of Analysts. The ideal candidate will have strong leadership skills and a robust background in operations and transformation delivery. This position offers a hybrid working arrangement and a competitive salary structure.

Benefits

Health insurance

Flexible working environment

Generous paid time off

Qualifications

• 7–10 years of progressive experience in operations and transformation delivery.
• Proven leadership experience in building high-performing teams.
• Strong organizational and prioritization skills.

Responsibilities

• Lead cross-functional delivery of large-scale transformation initiatives.
• Oversee business readiness activities and guide UAT.
• Inspire and develop a team of Business Analysts.

Skills

Leadership

Problem-solving

Strategic thinking

Communication

Team development

Tools

Power BI

Tableau

JIRA

Confluence

Job description

As theDirector of Transformation Delivery, you will lead a high-performing team of Business Analysts to drive the successful execution of strategic transformation initiatives across Group Benefits Operations and the Canada Segment. You’ll support the end-to-end delivery of key features and enablers—from assessing business problems and gathering requirements to overseeing test strategy, user acceptance testing (UAT), business readiness, and reporting.

You’ll collaborate closely with the Lead Product Owner, Product Owners, Engineering Managers, Operations, Product, Operational Risk, Process Optimization, and Change Management teams. Your strategic foresight, analytical rigor, and leadership will be instrumental in optimizing IT delivery, enhancing operational efficiency, and elevating customer experience.

Position Responsibilities:

• Transformation Delivery Leadership, in partnership with Lead Product Owner

  • Lead cross-functional delivery of large-scale transformation initiatives spanning Operations, IT, Product, and Finance.

  • Partner with Product Owners and Project Managers to develop and manage integrated project plans, milestones, and dependencies.

• Business Readiness & Change Enablement

  • Oversee business readiness activities including risk assessments, training, documentation updates, and stakeholder engagement.

  • Collaborate with Change Management to ensure smooth adoption and sustainment of new capabilities.

  • Guide and support UAT planning and execution, ensuring teams are equipped to adopt changes effectively.

• Team Leadership & Development

  • Inspire and develop a team of Business Analysts, fostering a culture of performance, innovation, and continuous improvement.

  • Champion best practices in business analysis and agile delivery.

• Data Analysis & Insights

  • Oversee the collection, processing, and interpretation of complex data sets.

  • Develop predictive models, dashboards, and visualization tools (e.g., Power BI, Tableau).

  • Identify trends, patterns, and opportunities for operational improvement.

Required Qualifications:

• 7–10 years of progressive experience in operations, administration, and transformation delivery.

• Proven leadership experience with a track record of building and developing high-performing teams.

• Exceptional problem-solving and communication skills, with a proactive approach to identifying and resolving issues.

• Strategic thinker with the ability to challenge the status quo and drive meaningful change.

• Strong organizational and prioritization skills, with the ability to deliver results under pressure.

• Deep understanding of business analysis core competencies and agile delivery methodologies.

Preferred Qualifications:

• Expertise in business process modeling, root cause analysis, and requirements management.

• Skilled in stakeholder engagement, negotiation, and conflict resolution.

• Proficient in Agile, Scrum, and SAFe frameworks.

• Familiarity with systems development lifecycle and tools such as JIRA, Confluence, and data visualization platforms.

• Ability to analyze trends and identify early indicators of risk or operational issues.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$131,710.00 CAD - $181,710.00 CAD.

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.