Director, Order to Cash

McCain Foods; Toronto; On-site; CAD 146,000 - 195,000; Full time

Job summary

A global food company is seeking a Director, Order to Cash to lead their strategy in Toronto. The role involves optimizing processes, managing teams, and collaborating across functions to drive efficiency. Ideal candidates will have significant experience in order management and possess strong leadership and analytical skills. Competitive compensation and comprehensive benefits are offered with this full-time role.

Benefits

Health coverage

Retirement savings benefits

Wellbeing programs

Qualifications

• 10+ years of relevant experience in the CPG or adjacent industry.
• 5+ years of experience in Order to Cash or related functions.
• Deep expertise in order management systems.

Responsibilities

• Develop and execute strategies to optimize Order to Cash processes.
• Lead a team of Product Owners and Delivery Leads.
• Collaborate with cross-functional teams to streamline processes.

Skills

Excellent communication

Analytical skills

Project management

Leadership

Problem-solving

Education

Bachelor's Degree, Master's or MBA

10+ years experience in CPG

Tools

SAP

Blue Yonder

e2Pen

Job description

Overview

Position Title: Director, Order to Cash

Position Type: Regular - Full-Time

Position Location: Toronto HQ

Grade: Grade 07

Requisition ID: 30536

Our Global Technology team’s goal is to leverage technology and data to drive profitable growth, focus on enhancing customer experience to further McCain’s purpose of 'Celebrating real connections through delicious, planet-friendly food'.

McCain has recently embarked on a digital transformation across the business to enhance our customer focus. We are making investments in digital platforms, technology and a data‑driven culture to empower teams with easy-to-use systems for collaboration, productivity and data-driven decision making.

JOB PURPOSE: Reporting to the VP, Digital Core Transformation, the Director will oversee our Order to Cash (OTC) portfolio and partner with Global Supply Chain leaders to enable the realization of their strategy. The ideal candidate has deep understanding of end-to-end order management from order entry to cash collection, with strong leadership to drive efficiency and transformative technology that supports McCain’s business objectives.

In this role you will lead a team of Product Owners and Delivery Leads to develop and deliver the capability roadmap.

Job Responsibilities

• Develop and execute strategies to use technology and data to drive business strategy and optimize the Order to Cash process, including order management, transportation, pricing, invoicing, credit management, collections and cash application.
• Serve as the single point of contact for OTC Technology for the Global Supply Chain team.
• Align corporate and regional priorities; ensure regional and country needs are raised and addressed at the global level and reflected in business demand.
• Lead a team of Product Owners, Delivery Leads, Functional Engineers, and Solution Architects to deliver the roadmap by area.
• Provide guidance, coaching, and performance feedback to direct reports to foster a high-performing, customer-centric culture.
• Oversee timelines, budgets, milestones, deliverables and prioritization.
• Sign off on blueprint and design before development starts.
• Track utilization of portfolio products in collaboration with Product Owners.
• Ensure business cases are developed and stakeholders accountable for value realization.
• Collaborate with cross-functional teams to streamline processes, resolve issues and drive continuous improvement.
• Implement best practices and industry standards, using technology solutions and automation tools to enhance productivity and scalability.
• Develop and maintain strong relationships with internal stakeholders to address questions, resolve issues, and ensure adherence to service levels.

Key Qualifications & Experiences

Education and Work Experience

• Bachelors Degree, Master’s or MBA in Technology / Business / Finance / Industrial Engineering, or equivalent experience.
• 10+ years of relevant experience in the CPG or adjacent industry with progressive roles.
• 5+ years of experience in Order to Cash or related functions.
• Deep expertise in order management systems, transportation management systems (e2Pen, SAP, Blue Yonder), billing platforms, and SAP ECC/S4 with focus on optimizing processes.
• Experience in both traditional and Agile project delivery.
• Experience within a Global organization.
• Experience in managing and mentoring a team.

Abilities and Skills

• Excellent communication and interpersonal skills, with ability to collaborate with cross-functional teams and influence stakeholders at all levels, including SLT.
• Ability to manage multiple stakeholders and communication platforms to ensure project success.
• Strong analytical and problem-solving skills with ability to analyze complex data and drive data-driven decisions.
• Strong project management and organizational skills.
• Proven leadership abilities to inspire and motivate teams, drive change, and deliver results in a fast-paced environment.
• Experience implementing process improvements, automation initiatives, and system enhancements within the Order to Cash function.

Other Information

• Key internal relationships: VP of Supply Chain, Director of Customer Supply Chain, Regional Technology Leaders.
• Key external relationships: External vendors.
• Travel: as required.
• Job is primarily performed in a standard office environment.
• Direct Reports: 6.

The above information indicates the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Compensation Package: $146,200.00 – $195,000.00 CAD annually + bonus eligibility + Long-Term Incentive eligibility

Benefits: McCain is committed to safety and wellbeing. Benefits include health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support. Wellbeing programs include vacation and holidays, volunteering time, and mental health resources. Benefits vary by location and role; details provided during the application process.

McCain Foods is an equal opportunity employer. We value a diverse, antiracist, inclusive and merit-based workplace. We are an accessible employer and will provide accommodations during the recruitment process if needed.

Your privacy is important. By submitting personal data, you agree it will be handled in accordance with the Global Employee Privacy Policy.

Job Family: Information Technology; Division: Global Digital Technology; Department: SAP COE Data and Reporting; Location: CA - Canada: Ontario: Toronto

Company: McCain Foods (Canada)