Director Operations

Tetra Trust Company; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading digital finance company in Toronto is seeking a Director of Operations to build and manage the operational framework for Canada's first regulated stablecoin. The successful candidate will have 8+ years of experience in financial services, focusing on custody and payments, and demonstrate operational excellence across diverse functions. This role offers competitive compensation, equity, and a hybrid work environment, emphasizing growth and team collaboration.

Benefits

Competitive compensation

Career Growth opportunities

Dynamic team environment

Qualifications

• 8+ years of progressive operational leadership experience in financial services, fintech, or regulated technology companies.
• Demonstrated success building and managing operations across multiple business units or product lines.
• Strong understanding of digital asset custody workflows and current market drivers.

Responsibilities

• Build operational infrastructure for Canada's commercial stablecoin.
• Manage client operations, onboarding, support, and service delivery.
• Lead internal operations including facilities, vendor management, and procurement.

Skills

Operational Excellence

Leadership

Communication

Stakeholder Management

Regulatory Compliance

Process Design

Risk Management

Education

Bachelor's degree in Business, Operations, Finance, or related field

MBA or relevant operational certifications

Tools

Custody Technology Platforms (Fireblocks, Anchorage, Copper)

Job description

Director, Operations, CAD Digital (Canada’s First Regulated Stablecoin)

Who We Are

Tetra Digital Group is at the forefront of Canada’s digital finance evolution, building secure, compliant infrastructure that’s paving the way for institutional adoption of digital assets. Backed by $10 million from leading players like ATB Financial, National Bank, Shopify, and Wealthsimple, we’re launching CAD Digital (CADD), Canada’s first fully regulated stablecoin issued by a financial institution. Founded in 2019, we combine the rock-solid stability of a regulated trust company with the speed and innovation of a high-growth startup. We’re not just custodians; we’re creating the foundation for a multi-billion-dollar digital economy in Canada.

Who You Are

You're an experienced operations leader with a proven ability to manage and integrate multiple business lines simultaneously. You excel at building operational frameworks that balance the precision required in regulated environments with the agility needed in fast-growing organizations. You understand how to create clarity, design scalable processes, and embed operational discipline across diverse functions. You thrive in collaborative leadership environments and will work in close partnership with another operations leader to ensure seamless coordination across the organization.

You're an experienced financial services operations leader with substantial experience in areas such as custody, payments, or fintech infrastructure. You know what excellence looks like: seamless workflows, strong controls, attention to detail, and the ability to scale sustainably. You're comfortable leading operations across different product lines, from regulated trust services to innovative stablecoin infrastructure to SaaS platforms, and can translate strategic objectives into operational results.

You're both a builder and a leader. You know how to develop talent, create effective processes, and foster operational excellence. You create structure from complexity and ensure different operational functions work together as an integrated whole.

If you're ready to take on significant operational responsibility across Tetra's growing portfolio of businesses and help us execute at the highest level, we'd love to hear from you.

What You'll Be Doing

Scale Stablecoin Operations

• Build operational infrastructure for Canada's commercial stablecoin, including minting, redemption, settlement, and reserve management workflows. Establish controls, monitoring systems, and reconciliation processes while coordinating with Treasury, Compliance, and Technology to ensure regulatory readiness.
• Manage client operations, onboarding, support, and service delivery. Partner with Product and Technology to operationalize new features and monitor performance metrics to drive continuous improvement.

Drive Corporate Operations & Process Excellence

• Lead internal operations including facilities, vendor management, and procurement.
• Develop operational playbooks, SOPs, and dashboards while identifying automation and efficiency opportunities. Ensure operational readiness for audits and regulatory reviews.

Enable Cross-Functional Success

• Partner with Compliance, Client Success, Finance, Technology, and Product teams to align priorities and solve complex operational challenges.

What We're Looking For

Experience

• 8+ years of progressive operational leadership experience in financial services, fintech, or regulated technology companies.
• Substantial experience in custody, payments, treasury, or digital asset operations within a regulated environment.
• Demonstrated success building and managing operations across multiple business units or product lines.
• Experience managing cross-functional teams and developing operational talent.
• Track record of designing and scaling operational frameworks in growth environments.

Knowledge & Skills

• Strong understanding of digital asset custody workflows, wallet management, and blockchain-based operations.
• Familiarity with stablecoin mechanics, reserve management, and payment infrastructure.
• Experience with SaaS operations, client success frameworks, and platform service delivery.
• Deep knowledge of operational controls, risk management, and regulatory compliance in financial services.
• Expertise in process design, automation, and operational efficiency methodologies.
• Strong leadership, communication, and stakeholder management skills.
• Ability to address complex operational challenges with clear solutions and actionable plans.

Education

• Bachelor's degree in Business, Operations, Finance, or related field required.
• MBA, PMP, or relevant operational certifications strongly preferred.

Nice to Have

• Experience in trust companies, qualified custodians, or similarly regulated financial institutions.
• Background in launching or scaling new financial products or platforms.
• Hands-on experience with custody technology platforms (Fireblocks, Anchorage, Copper, etc.).
• Familiarity with Canadian regulatory frameworks for digital assets, trust companies, and payment systems.
• Experience supporting SOC audits, regulatory examinations, or enterprise risk assessments.

Competencies

• Operational Excellence: Pursues accuracy, efficiency, and high-quality execution across all workflows.
• Strategic Execution: Balances current operations with long-term scalability and future planning.
• Multi-Business Coordination: Effectively manages diverse operational models across custody, payments, SaaS, and corporate functions.
• Control & Risk Mindset: Builds robust operational controls while maintaining efficiency and flexibility.
• Leadership & Talent Development: Develops and supports high-performing operational teams.
• Cross-Functional Partnership: Works effectively across Compliance, Finance, Technology, and Product to align priorities and solve problems.
• Client-Centric Execution: Ensures operational quality translates into positive client and stakeholder experiences.

What’s in it for You

• Pioneer a landmark product: Build Canada’s digital standard from the ground up and shape the future of payments.
• Competitive compensation: Attractive salary, meaningful equity, full benefits, and the backing of a profitable, well-funded company.
• Dynamic team: Join sharp, driven colleagues in a culture that rewards bold ideas and hard work.
• Career Growth: Significant role with potential for advancement as the company scales.
• Hybrid flexibility: Based in Toronto, with a mix of in-office collaboration and remote work (full-time in-office during onboarding).

Before You Apply

Tetra isn’t for everyone. If you’re looking for easy wins or a comfortable ride, this won’t be the place. This isn’t a role for someone seeking predictability, we’re building in a rapidly evolving space with high stakes. If you’re energized by big challenges, regulatory puzzles, and the chance to create something truly impactful, we want to hear from you.

Location: Toronto

Work Model: Hybrid (at least 3 days in the office). Full-time in-office during the probation period for onboarding.

Apply Now

Ready to define the product behind Canada’s first regulated stablecoin? Submit your resume and thoughtful responses to our application questions, they give us real insight into your thinking and drive. We’re excited to meet builders who are as passionate about this as we are.

Diversity, Inclusion & Belonging

Tetra is committed to building a team as diverse and dynamic as the space we’re in. We encourage candidates from all backgrounds to apply, especially those traditionally underrepresented in tech and finance. If you require accommodation during the hiring process, let us know and we’ll make it happen.