Director of Operations - Glencairn Golf Club

ClubLink; Halton Hills; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading golf club management company seeks a Director of Operations at Glencairn Golf Club in Ontario. This role involves leadership in hiring key staff, managing budgets, and enhancing member relations. Candidates should have over 7 years of management experience, ideally within the golf industry, and possess strong sales and communication skills. Competitive compensation and benefits are offered, including health programs and an equipment package.

Benefits

Competitive Compensation with bonus potential

Health benefits & RRSP/DPSP Program

Health Spending Account

Golf Equipment Package

Staff Meal Plan

Discounted merchandise

Work perk membership

Qualifications

• 7+ years of relevant management/leadership experience.
• Experience in golf club operations preferred.
• Strong training and coaching skills.

Responsibilities

• Identify, hire, and develop key staff members.
• Manage department managers' performance.
• Proactively manage club budget and revenues.
• Champion member relations initiatives.
• Develop positive relationships with members.

Skills

Management experience

Sales leadership

Communication skills

Strategic planning

Training & coaching

Education

College/University Diploma

Job description

Glencairn Golf Club is Hiring a Director of Operations!

SCOPE OF POSITION:

Reporting to the Regional Director of Operations, the Director of Operations is responsible for providing effective leadership at the club. Specifically, they will make certain that all club employees are aligned with both the club and ClubLink's business objectives and in so doing ensure that the club's financial, member service and employee engagement targets are met.

JOB RESPONSIBILITIES:

Leadership

• Identify, hire and develop key management employees, ensuring that they receive the proper training/instruction in order to maximize their effectiveness in their day-to-day activities.
• Manage the performance of each of the department managers at the club, setting clear expectations, providing regular feedback and ongoing coaching in an appropriate manner.
• Ensure professional development opportunities are made available to the management team and their staff.

Sales and Financial Management

• Proactively manage club budget including the labour and expense budgets, ensuring that Member and guest service expectations and overall company goals are being met.
• Actively seek incremental sources of revenue through banquets and events, increasing merchandise sales and maximizing the tee sheet.
• Actively seek new Membership opportunities with guests and other potential prospects.
• Assist in the development of club capital budgets, overseeing that all projects are carried out properly and within budget.

Member Relations

• Champion all Member and guest relations initiatives and act as the main point of contact at the club relative to Member or guest issues and concerns.
• Develop and maintain positive relationships with individual Members and Member groups, proactively seeking ways to improve member and guest satisfaction.

QUALIFICATIONS & TECHNICAL SKILLS:

• 7+ years of relevant management/leadership experience.
• College/University Diploma in a related field. Experience/knowledge of golf club. operations including knowledge of turf, clubhouse and golf operations would be an asset.
• Demonstrated time management, organization and oral and written communication skills within a multi-unit operation.
• Proven track record of sales and sales leadership success, preferably within the golf industry, and a passion for sales and marketing.
• Strong training & coaching skills.
• Well-developed strategic planning skills and even stronger execution skills a must.
• The ability to manage multiple and competing tasks/priorities.
• Proven experience understanding and analyzing budgets.
• Expert Member and guest service skills.
• A history of innovation and a dedication to personal improvement.

WHAT’S IN IT FOR YOU?

• Competitive Compensation with bonus potential
• Participation in ClubLink’s health benefits & RRSP/DPSP Program.
• Health Spending Account
• Golf Equipment Package.
• Staff Meal Plan.
• Discounted merchandise & staff pricing program.
• Work perk membership.

This is a Full-Time, Permanent Position

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact [e-mail] if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.