Director of Operations

Mennonite World Conference; Kitchener; On-site; CAD 100,000 - 125,000; Full time

Job summary

A non-profit organization in Kitchener is seeking a Director of Operations to lead its operations department. This role reports to the General Secretary and involves managing financial planning, employee services, and IT resources. The ideal candidate has a degree in Accounting or Business Management and at least 5 years of senior-level accounting experience. This position requires excellent communication skills, cross-cultural understanding, and the ability to work collaboratively and independently.

Qualifications

• Agreement with MWC Shared Convictions.
• Membership in and endorsement by an MWC member church.
• Minimum 5 years of senior-level accounting experience.
• Proven management ability.

Responsibilities

• Lead the Operations Department and report to the General Secretary.
• Manage overall financial planning and reporting.
• Coordinate job postings and the hiring process.
• Manage IT procurement and distribution of software licenses.

Skills

Cross-cultural understanding

Excellent communication skills

Team collaboration

Independence

Management ability

Strategizing

Education

Degree in Accounting or Business Management

Tools

Microsoft 365

Accounting software

Job description

Position Information

Job Title: Director of Operations

Full Time Equivalent: 100%

Location: MWC Kitchener Office

Reporting Structure: Reports to the General Secretary

Supervises

• Bookkeeper & Operations Administrator
• Bookkeeper & Engagement Administrator
• Information Technology Technician

The Director of Operations leads the Operations Department of Mennonite World Conference (MWC) and is a member of the Leadership Team and the Senior Staff Team.

The Director of Operations works closely with the General Secretary to advance the mission and vision of MWC, contributing to the development of the organization’s strategic priorities and operational plan.

The Director of Operations is responsible for overall financial planning, reporting, and management, as well as for operations, including employee services, archives, and information technology.

Responsibilities

Accounting/Finance

• Report quarterly financial results to staff, volunteers, and Officers
• Report annually to the Executive Committee
• Report triennially to the General Council
• Manage annual audit
• Work with senior staff and network chairs to prepare and monitor budgets and multi-year projections
• Manage cash flow
• Manage financial transactions and records
• Manage investments
• Update and monitor compliance with MWC financial policies

Legal

• Manage corporate responsibilities and filings for Canadian and US corporations
• Ensure all legal obligations are fulfilled

Administration

• Manage North American offices, including leases and equipment
• Develop and maintain administrative policies

Employee Services

• Develop and maintain policies for employees, ensuring compliance with labour laws
• Coordinate job postings and the hiring process
• Maintain employee files for all staff
• Ensure up-to-date job descriptions
• Ensure employment agreements comply with best practices
• Recommend salary increases as per MWC policies, for approval by the General Secretary and MWC Officers
• Manage payroll for staff in Canada and the USA
• Manage employee benefits
• Ensure all employment filings and payments are made

Information Technology

• Work closely with IT Technician to assess hardware, software, and system needs
• Work closely with IT Technician, senior staff, and outside consultants to provide appropriate IT resources
• Manage process for system upgrades and migrations with input from staff
• Ensure that staff and volunteers are adequately trained and that their IT needs are met
• Manage software procurement and distribution of software licenses

Archives

• Develop and maintain appropriate archive policies
• Ensure that policies are implemented

Collaboration within MWC

• Participate in the leadership team and the senior staff team
• Work with colleagues and volunteers to develop budgets and projections
• Provide reports to monitor departmental revenues and expenses against budgets

Other duties

• This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities are subject to change.

Qualifications

Required

• Agreement with MWC Shared Convictions
• Membership in and endorsement by an MWC member church
• Love for the church
• Cross-cultural understanding
• Ability to work independently
• Ability to work collaboratively as a team member
• Degree in Accounting or Business Management
• Minimum 5 years of senior-level accounting experience
• Excellent computer skills, including Microsoft 365 and accounting software
• Proven management ability
• Excellent written communication and verbal presentation skills
• Strategizing, planning, analyzing, implementing, and evaluating skills
• Ability and willingness to travel

Preferred

• Relevant service experience
• Familiarity and understanding of MWC member churches
• Language fluency in more than one MWC language (English plus French or Spanish)
• Knowledge of databases