Director of Operations

Elby Professional Recruitment; Burlington; On-site; CAD 100,000 - 150,000; Full time

Job summary

A logistics and technology startup is seeking a Director of Operations to lead significant growth and oversee 18 facilities. The role involves building and empowering teams, managing P&L, and ensuring operational efficiency across various functions. Candidates should have a strong managerial background and a data-driven approach. This position offers the opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Demonstrated experience in significantly growing a company.
• Strong managerial experience with proven ability to lead teams.
• Highly data-driven and analytical approach.

Responsibilities

• Oversee and account for 18 facilities across the US, Canada, and the UK.
• Lead, manage, and empower a team of 12-15 direct reports.
• Own P&L results and manage multiple operational functions.

Skills

Data-driven leadership

Team management

Analytical problem-solving

Understanding of warehousing logistics

Job description

Overview

Our client, a rapidly scaling startup at the intersection of logistics and technology, is seeking a driven and strategic Director of Operations to be their "number two" and help lead the company's aggressive growth. If you are a proactive, data-analytical leader with a "dog" mentality and a hunger to build, this is an exceptional opportunity to make a significant impact.

This role is for someone who enjoys the challenge of scaling a business, and is ready to take on substantial responsibility in a dynamic environment. You will work directly with the Founder, and be instrumental in shaping the company's operational future.

The opportunity to build, lead, and empower a growing team.

Interested and qualified candidates please apply today, or email Christine quoting job#6708. We would like to thank all applicants; however, only those under consideration will be contacted.

Responsibilities

• Provide oversight and accountability for 18 facilities across the US, Canada, and the UK, utilizing technology and SLAs to manage merchant logistics and hold partner warehouses accountable.
• Lead, manage, recruit, scale up, and empower a team of 12-15 direct reports, including the core Customer Service (CS) team and project managers, with plans to double the team within 18 months.
• Drive system management, project management, technology infrastructure accountability, and network planning across different facilities.
• Own P&L results, churn expansion, revenue, and overall warehouse accountability.
• Manage four core operational functions: onboarding, customer experience (CS), fulfillment (including adding new warehouses and removing underperforming ones), and technology infrastructure.
• Provide senior leadership, and set a proactive, data-driven tone from the top down.
• Travel approximately 10-20% of the time for purposes such as evaluating new warehouses, addressing issues, and overseeing major customer setups.
• Be willing to work outside of standard hours as needed to support the demands of a rapidly growing startup.

Qualifications

• Demonstrated experience in significantly growing a company.
• Strong managerial experience, with a proven ability to lead, manage, recruit, and empower teams.
• Highly data-driven and analytical, with a proactive and critical thinking approach to problem-solving.
• Understanding of warehousing logistics, supply chain, customer service, and e-commerce platforms (Amazon, Shopify, retail shops).
• Experience with warehousing operations in the US, Canada, and the UK.
• Ability to thrive in a fast-paced and dynamic startup environment.
• Ideal candidates would come from similar competitive businesses (4PLs) and possess a background at the intersection of technology and operations.