Director of Cloud Operations & Reliability Engineering

McKesson; Toronto; On-site; CAD 124,000 - 208,000; Full time

Job summary

A leading healthcare company is seeking a Director of Cloud Operations & Reliability Engineering. This critical role involves strategic leadership, overseeing cloud operations, incident management, and ensuring reliability across platforms. The candidate should possess extensive experience in cloud operations, DevOps, and team leadership. This position offers a competitive salary range from $124,800 to $208,000.

Benefits

Competitive compensation package

Annual bonus potential

Inclusive work environment

Qualifications

• Minimum of 15 years in IT operations; 6+ years in cloud operations leadership.
• Experience leading large-scale cloud migrations.
• Strong understanding of cloud operations and security frameworks.

Responsibilities

• Define and execute cloud operations strategy aligned with enterprise goals.
• Oversee daily operations including incident management and capacity planning.
• Inspire and manage a global team of cloud operations engineers.

Skills

Cloud engineering and operations

DevOps methodologies

Kubernetes

Cloud service optimization

Incident management

Leadership

Education

Bachelor’s or Master's degree in Computer Science

Tools

AWS

Azure

GCP

ServiceNow

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Title: Director of Cloud Operations & Reliability Engineering

Current Need:

We seek a visionary and technically accomplished Director of Cloud to lead our cloud operations and reliability engineering function. This strategic leadership role is pivotal in ensuring the reliability, scalability, and security of our cloud platforms while fostering innovation and operational excellence across a 24/7 environment.

The ideal candidate will bring deep expertise in cloud engineering and operations, DevOps methodologies, Kubernetes and multi-cloud ecosystems, along with a proven track record of leading high-performing teams. Your leadership will be instrumental in driving continuous availability, performance optimization, and resilience across our cloud infrastructure.

Key Job Duties & Responsibilities

• Strategic Leadership
• Define and execute a forward-looking cloud operations and reliability engineering strategy aligned with enterprise goals and digital transformation initiatives.
• Experience with P&L responsibility, technology budget management, and ROI optimization for enterprise platforms
• Manage operational budgets, ensuring alignment with financial goals and constraints.
• Develop and implement operational strategic roadmaps to align business goals with execution plans.
• Create long-term operational strategies and translate them into actionable roadmaps.
• Lead the development of strategic roadmaps to drive operational efficiency and growth.

• Operational Excellence
• Oversee daily operations, including monitoring, incident response, change management, and capacity planning.
• Establish and track SLAs, KPIs, and OKRs to ensure service availability and reliability.
• Manage the relationship with our managed service providers and cloud service providers

• Incident Management
• Direct major incident response efforts and lead root cause analysis to prevent recurrence.
• Lead Root Cause Analysis and facilitate comprehensive investigations into critical incidents to identify underlying causes, implement corrective actions, and drive continuous improvement across cloud operations. Ensure timely documentation, stakeholder communication, and follow-through on long-term remediation strategies.

• Security & Compliance
• Enforce cloud governance policies and ensure compliance with regulatory standards such as HIPAA and SOC 2.
• Champion security best practices across all cloud environments.

• DevOps & Automation
• Promote the adoption of Infrastructure-as-Code (IaC), CI/CD pipelines, and automation frameworks to streamline operations and reduce manual overhead.

• Team Leadership
• Inspire, mentor, and manage a global team of cloud operation engineers, SREs, and DevOps professionals.
• Cultivate a culture of collaboration, accountability, and continuous improvement.

• Cost Optimization
• Monitor cloud expenditures and implement cost-effective strategies without compromising performance or security.

• Innovation & Continuous Improvement
• Stay abreast of emerging cloud technologies and trends, and proactively recommend enhancements to improve service delivery and operational agility.

Minimum Qualifications & Critical Skills Required:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent experience.
• Typically a minimum of 15+ years in IT operations, including 6+ years in cloud operations leadership roles.
• Demonstrated experience leading large-scale cloud migrations and operational transitions.
• Deep knowledge of public cloud platforms (e.g., AWS, Azure, GCP), cloud-native services, and hybrid architectures.
• Strong understanding of Site Reliability Engineering (SRE) principles, including service level objectives (SLOs), service level indicators (SLIs), and error budgets.
• Strong understanding of cloud operations, security, compliance frameworks, and risk management practices.
• Proficiency in ServiceNow reporting and dashboard tools for operational insights and performance monitoring.
• Demonstrated expertise in Kubernetes and containerization technologies, with a strong track record of designing, deploying, and managing scalable containerized applications.
• Experience in business process analysis and systems design in collaboration with cloud engineering and cybersecurity teams.
• Proven ability to drive cross-functional collaboration and deliver exceptional customer outcomes.
• Excellent communication skills with the ability to engage effectively with both technical teams and senior executives.

Working Conditions: Environment (Office) – Traditional office work environment with periodic travel for key program milestones and stakeholder meetings. Candidate must be ready to work from the office

Travel requirement: 10%

Relocation is not budgeted for this role

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$124,800 - $208,000

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!