Director, Marketed Services - Regular Full-Time 2025-14863 (2025-14863)

Sunnybrook; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A healthcare organization in Toronto is seeking an experienced Director of Marketed Services to drive growth and deliver exceptional patient care. This role involves overseeing multi-million-dollar budgets and leading diverse clinical services across multiple campuses. Candidates should have a master's degree and significant management experience in healthcare programs, along with a track record in business development. The position offers a challenging environment focused on patient-centered excellence.

Qualifications

• Registration with a professional College in Ontario is preferred.
• Minimum of 5 years management experience in complex healthcare program leadership.
• Proven track record in business development and revenue generation within a hospital setting.

Responsibilities

• Lead initiatives to maximize clinical revenue streams.
• Champion organizational change for efficiency and program effectiveness.
• Promote outstanding patient care and operational excellence.

Skills

Leadership

Change management

Business development

Conflict resolution

Communication

Education

Master’s degree in Business, Health Administration, or a related field

Job description

Overview

Are you a dynamic, results-driven leader passionate about advancing healthcare programs and contributing to organizational sustainability? Sunnybrook is seeking a visionary Director of Marketed Services to spearhead growth across our revenue-generating programs and play a pivotal role in delivering exceptional patient care. Reporting directly to the Vice President of Corporate Strategy and Development, this senior leadership position oversees programs spanning all three Sunnybrook campuses: Bayview, Holland Orthopaedic and Arthritic Centre, and St. John’s Rehab.

Responsibilities

As the Director, you will craft and implement strategic, forward-thinking plans in a rapidly evolving healthcare environment to drive growth and innovation across diverse clinical services, including assessments, surgical services, rehabilitation, treatment, and custom device manufacturing. Leading a talented team of management professionals, you will foster strategic partnerships, manage multi-million-dollar budgets, and cultivate a culture grounded in clinical excellence, education, and research.

• Revenue Growth: Lead initiatives to maximize clinical revenue streams beyond Ministry funding.
• Change Leadership: Champion organizational change to enhance efficiency, adaptability, and program effectiveness.
• Patient-Centered Excellence: Promote an environment focused on outstanding patient care and operational excellence.
• Resource Optimization: Ensure the optimal allocation of human and material resources within fiscal frameworks.
• Business Development & External Relations: Identify and pursue new opportunities, acting as Sunnybrook’s ambassador to key external funders.
• Risk & Opportunity Oversight: Provide strategic insight on departmental risks and growth opportunities at the Board level.
• Multi-Campus Leadership: Oversee operations and strategic growth across three hospital campuses.
• Competitive Strategy: Navigate and excel within a competitive healthcare marketplace through innovative business development.
• Stakeholder Engagement: Build consensus among diverse internal and external stakeholders to support shared goals.
• Regulatory Compliance: Maintain expert knowledge of relevant legislation and policies affecting healthcare delivery and funding.

Leadership Scope

You will oversee an operating budget of approximately $20 million and lead a dedicated leadership team responsible for approximately 80 staff, including Physical Therapists, Occupational Therapists, Registered Psychotherapists, Social Workers, Chiropodists, Registered Massage Therapists, OTAs/PTAs, Prosthetists, Pedorthists, and contracted health professionals such as Physicians, Podiatrists, Psychologists, and Chiropractors. Success in this role requires strong expertise in collective bargaining, a deep understanding of HR policies, and exceptional emotional intelligence to manage complex personnel dynamics with diplomacy and empathy.

Qualifications

• Registration with a professional College in Ontario (Regulated Health Profession) is preferred
• Master’s degree in Business, Health Administration, or a related field
• Minimum of 5 years management experience in complex healthcare program leadership
• Proven track record in business development and revenue generation within a hospital setting
• Advanced skills in leadership, mentoring, change management, conflict resolution, and communication
• In-depth knowledge of WSIB, insurance legislation, and third-party assessment and treatment practices