Director, Group Disability

Sun Life Financial; Saskatoon; Hybrid; CAD 110,000 - 180,000; Full time

Job summary

A leading financial services provider is seeking a visionary leader to oversee operations in their Edmonton Group Disability office responsible for enhancing client satisfaction, driving operational excellence, and leading a high-performing team. The ideal candidate will have 10+ years of leadership experience and deep knowledge of disability claims management. This role offers a salary range of $110,000 - $180,000 CAD and the flexibility of hybrid work.

Benefits

Hybrid work options

Mental health support

Inclusive environment

Qualifications

• 10+ years of leadership experience in complex, client-facing operations.
• Strong track record of delivering measurable business outcomes.
• Deep knowledge of disability claims management.

Responsibilities

• Drive operational excellence and innovate claims management.
• Align the office with national disability strategy.
• Improve client satisfaction and resolve issues proactively.

Skills

Leadership experience

Change management

Client-facing operations

Data analysis

Communication skills

Problem-solving abilities

Education

Bachelor's degree or equivalent experience

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

While our team is based in Edmonton, we welcome candidates residing in British Columbia, Manitoba, Alberta or Saskatchewan, with the expectation of monthly in-person visits to the Edmonton office.

We are seeking a visionary, action-oriented leader to oversee the operations of our Edmonton Group Disability office. This role demands a strong operational leader who can drive innovation, make decisive decisions while delivering operational excellence.

You will play a key role in improving disability performance, enhancing client satisfaction, and building employee accountability, empowerment and engagement - while shaping a best-in‑class, future‑ready team.

What you will be doing:

Drive Operational Excellence and Innovation

• Take ownership of operational performance, ensuring quality, compliance, and timeliness across all disability operations (STD, LTD, ECI)
• Make strategic decisions to optimize team capacity while maintaining even workload distribution
• Optimize return to work outcomes in safe, sustainable and timely ways.
• Spearhead the modernization of our operations through digital tools, automation, and data‑driven insights

Lead Strategic Transformation

• Align the Edmonton office with Sun Life's national disability strategy through decisive action and clear communication
• Innovate claims management, client engagement, and plan member support processes
• Demonstrate strong decision‑making skills in implementing change initiatives

Elevate Client Experience and Business Growth

• Take proactive ownership of client relationships, working closely with Business Development to resolve issues and drive satisfaction
• Make data-driven decisions to improve client satisfaction scores and contribute to sales efforts
• Represent Sun Life with authority at external events, showcasing strong leadership and industry expertise

Develop High-Performing Teams and Culture

• Build and lead a high‑performing, engaged team through clear expectations, accountability, and empowerment
• Reduce employee attrition
• Take ownership of talent development, actively identifying and nurturing future leaders
• Foster a culture of trust, accountability, and inclusion through personal example and decisive action

Drive Cross-Functional Collaboration

• Leverage strong leadership skills to influence national processes and contribute effectively to the Group Disability Leadership Team
• Demonstrate ownership in partnerships with BD, IT, HR, Risk, and Legal to achieve business goals

What Success Looks Like

• Significant improvements in claim durations and financial results
• Measurable increase in client and advisor satisfaction scores
• Substantial decrease in employee turnover and enhanced engagement metrics
• Successful implementation of technology and process innovations

What you need to succeed:

• 10+ years of leadership experience in complex, client-facing operations.
• Strong track record of leading through change and delivering measurable business outcomes.
• Deep knowledge of disability claims management and rehabilitation practices.
• Experience building and developing high‑performing teams.
• Strategic mindset with strong execution skills and operational discipline.
• Exceptional communication, influencing, and problem-solving abilities.
• Strong data analysis and interpretation skills.
• Bachelor’s degree (or equivalent experience); advanced credentials are an asset.

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well‑being, fostering a positive work culture, and achieving excellence in mental health.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may email a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on th e role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Claims - Life & Disability

Posting End Date:

07/12/2025