Director, Global Technical Account Management

Docker; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company is looking for a Director of Technical Account Managers to lead and scale their customer engagement function. The candidate will refine the TAM charter, manage a regional team, and establish success metrics tied to customer success initiatives. This position requires a proven leader with 8+ years in technical customer roles, including 5+ years in leadership. The role supports a strong passion for customer success and scalable team development within a high-performance culture.

Benefits

Freedom & flexibility; fit your work around your life

Designated quarterly Whaleness Days

Home office setup

16 weeks of paid Parental leave

Technology stipend equivalent to $100 net/month

PTO plan that encourages taking time off

Quarterly, company-wide hackathons

Training stipend for conferences and classes

Equity in the company

Docker Swag

Medical benefits, retirement, and holidays vary by country

Qualifications

• 8+ years in technical customer-facing roles, including 5+ years of leadership experience.
• Experience leading technical organizations at scale in software companies.
• Familiarity with cloud-native ecosystems and developer platforms.

Responsibilities

• Refine and own the Technical Account Manager charter.
• Manage a regional team of Technical Account Managers.
• Establish TAM success metrics tied to adoption acceleration.

Skills

Leadership

Technical customer engagement

Cross-functional collaboration

Docker and Kubernetes familiarity

Tools

Salesforce

Lattice

Looker

Job description

A leading technology company is looking for a Director of Technical Account Managers to lead and scale their customer engagement function. The candidate will refine the TAM charter, manage a regional team, and establish success metrics tied to customer success initiatives. This position requires a proven leader with 8+ years in technical customer roles, including 5+ years in leadership. The role supports a strong passion for customer success and scalable team development within a high-performance culture.