Director, Employee Relations & Policies

Four Seasons; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A leading luxury hotel management company is hiring a Director of Employee Relations & Policies in Toronto. This role focuses on developing employee relations strategies and overseeing policies that ensure an ethical workplace. The ideal candidate will have over 10 years of HR experience, a relevant degree, and proficiency in MS Office and Ethics Reporting platforms. The position offers a hybrid work model and an opportunity to work with a diverse team committed to an inclusive culture.

Qualifications

• 10+ years of progressive HR experience, including substantial employee relations and policy development.
• Expertise in analyzing employee relations data to identify trends.
• Strong advisor to senior leadership on employee relations trends.

Responsibilities

• Lead a team of Employee Relations Managers in overseeing Internal Review processes.
• Analyze employee relations metrics and report to executive leadership.
• Update and maintain a global People & Culture Operations policy framework.

Skills

Integrity & Confidentiality

Excellent communication skills

Excellent organizational skills

Ability to multi-task

People oriented

Education

Bachelor's degree in Human Resources or Business Administration

Master's degree (preferred)

CHRP designation

Tools

MS Office (Word, Excel, PowerPoint)

Ethics Reporting platforms (e.g. Convercent, Navex, EQS)

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Director, Employee Relations & Policies

Reporting to the SVP People & Culture Operations, this exciting opportunity will be responsible for developing, implementing, and overseeing employee relations strategies and People & Culture Policies that promote a fair, compliant, and ethical workplace across all global locations.

What You’ll Be Doing:

Employee Relations Excellence

• Leads a team of two Employee Relations Managers to oversee the above-property Internal Review process and resolution of complex and/or high-risk employee complaints with fairness and confidentiality.
• Lead complex and highly sensitive Internal Reviews with SVP People & Culture Operations as needed.
• Serve as a trusted advisor to senior leadership on employee relations trends and risk mitigation strategies.

Data-Driven Insights

• Analyze employee relations data and trends to identify trends, root causes, and opportunities for improvement.
• Provide regular reporting to executive leadership on ER metrics and policy compliance.
• Lead the platform migration from Convercent to EQS ensuring that the system is set up to deliver reporting, diagnostic and analytic capabilities.

Risk Management and Compliance

• Create quarterly and annual Board Reports on Employee Complaint trends and risk mitigation strategies.
• Monitor global employee concerns and proactively recommend specific and/or global interventions to mitigate risk.
• Partner with VPs P&C and external legal counsel to track and oversee high risk legal cases.

Global People & Culture Policy Governance

• Update and maintain a comprehensive global People & Culture Operations policy framework that supports compliance, equity, and organizational values.
• Collaborate with field People & Culture leaders, Legal & Compliance to ensure policies are aligned with regulatory changes and business needs.

What You Bring:

• 10+ years of progressive HR experience, including substantial employee relations and policy development.
• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• CHRP designation an asset.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Working knowledge of Ethics Reporting platforms (e.g. Convercent, Navex, EQS).

Key Skills/Who You Are:

• Trusted Advisor – Integrity & Confidentiality.
• Excellent communication skills.
• Ability to work with all levels of the organization.
• Excellent organizational skills.
• People oriented, self‑starter and team player.
• Ability to multi‑task and prioritize projects and requests.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.