Director, Colleague Community Engagement

Manulife; Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services provider is seeking a Director of Global Colleague Community Engagement to shape and lead initiatives fostering connection and belonging across diverse teams. The successful candidate will have strong leadership experience in employee engagement and social impact, and will manage a global team while promoting a culture of inclusion and community involvement. This hybrid role is based in Toronto, Ontario, with a competitive salary range of CAD 105,750 to CAD 190,350.

Benefits

Health insurance

Dental and vision coverage

Disability and life insurance

Retirement plans

Paid time off

Qualifications

• Combination of education and progressive experience in engagement or related fields.
• Minimum 5 years in employee engagement or related roles.
• 2-5 years of people leadership experience.

Responsibilities

• Design and execute global engagement strategy aligning with company values.
• Lead initiatives promoting community involvement.
• Manage a global team and foster professional growth.

Skills

Employee engagement

Organizational development

Corporate communications

Stakeholder management

Data analysis

Job description

Overview

Manulife is seeking a strategic and visionary leader to serve as Director, Global Colleague Community Engagement!

This role will shape and lead global initiatives that foster a culture of connection, purpose, and belonging across our diverse workforce. The successful candidate will be passionate about creating inclusive communities and driving meaningful colleague engagement aligned with Manulife’s mission and values.

Responsibilities

• Strategic Leadership: Design and execute a global colleague engagement strategy that reflects Manulife’s purpose, values, and business priorities.

• Program Development: Lead initiatives that promote volunteerism, social impact, and community involvement, ensuring relevance across geographies and cultures.

• Cross-Functional Collaboration: Partner with HR, Learning & Development, and Communications to embed community engagement into the full employee lifecycle—from onboarding to leadership development.

• Stakeholder Engagement: Build strong relationships with internal stakeholders and regional leaders to gather insights, co-create solutions, and ensure alignment.

• Communications & Storytelling: Develop compelling narratives and communication strategies to showcase community initiatives across internal and external channels.

• Measurement & Insights: Establish KPIs and leverage data to evaluate program effectiveness, inform strategy, and drive continuous improvement.

• Team Leadership: Manage and mentor a global team of engagement professionals, fostering innovation, collaboration, and professional growth.

• Thought Leadership: Stay ahead of global trends in employee experience, community engagement, and social impact, bringing fresh ideas and best practices to the organization.

Required Qualifications

• A combination of education and progressive experience in employee engagement, organizational development, corporate communications, marketing, or a related field.

• At least 5 years leading initiatives in employee engagement, community development, or social impact—ideally including global program leadership and people management experience.

• 2-5 years of people leadership experience.

• Creative, proactive, nimble, and solutions-oriented mindset.

• Proven ability to influence and collaborate across diverse teams and geographies, with comfort with navigating ambiguity and a large matrixed organization.

• Strong strategic thinking, communication, and stakeholder management skills.

• Proficiency in data analysis and using insights to inform decision-making.

Preferred Qualifications

• Experience in insurance or financial services is an asset, though not required.

When you join our team

• As part of our global team, we’ll support you in shaping the future you want to see.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, please visit the official site at: https://www.manulife.com/en/about/our-story.html

Equal Opportunity Employer

Manulife/John Hancock embraces diversity and is committed to fair recruitment, retention, advancement and compensation without discrimination. We administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation, contact [e-mail].

Salary and Location

Referenced Salary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between $105,750.00 CAD - $190,350.00 CAD. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees may also participate in incentive programs tied to performance.

Manulife offers eligible employees a wide array of benefits, including health, dental, vision, disability, life, retirement plans, and PTO, with details provided during the application process. For U.S.-based applicants, contact [e-mail] for information about U.S.-specific PTO provisions.