Director | Clinical Operations

Interior Health Authority; Kamloops; On-site; CAD 141,000 - 203,000; Full time

Job summary

A regional health authority is seeking a Director of Clinical Operations in Kamloops to lead key healthcare services and improve patient experiences. The ideal candidate will manage clinical operations, ensure quality of care, and drive strategic initiatives across health programs. Responsibilities include overseeing patient care systems, managing budgets, and fostering partnerships to enhance service integration. Candidates with proven leadership experience in healthcare and commitment to patient-centered approaches are encouraged to apply.

Benefits

Employee & Family Assistance Program

Employer paid training/education opportunities

Work-life balance

Extended health & dental coverage

Municipal Pension Plan

Qualifications

• Proven leadership experience in healthcare settings.
• Strong understanding of clinical operations and patient-centered care.
• Experience in budget management and resource allocation.

Responsibilities

• Lead administration and management of clinical patient care programs.
• Coordinate effective daily operations for assigned service areas.
• Develop strategies for quality evidence-based clinical care.

Skills

Leadership

Operational excellence

Quality improvement

Strategic planning

Education

Relevant healthcare management certification

Bachelor's or Master's degree in healthcare or related field

Job description

Who are we looking for?

Join our leadership team and make a meaningful impact on healthcare delivery in the Thompson Cariboo Shuswap. We’re seeking a dynamic Director, Clinical Operations to oversee key services including Home Health, Home Support, and Acute Allied Health across Kamloops, Barriere, Logan Lake, and Chase.

In this role, you’ll lead access and flow initiatives, guide community transition teams from Royal Inland Hospital to community care, and ensure seamless coordination across multiple programs.

If you’re passionate about improving patient experiences and driving operational excellence, we’d love to hear from you!

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance
• Mentoring program for new clinical operations managers

Salary range for the position is $141,146 to $202,898. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How Will You Create An Impact

The Director, Clinical Operations is responsible for the overall administrative leadership and management of assigned clinical patient care programs and services. Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human, and financial resources. With a strong focus on patient and family centered care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.

What Will You Work On

• In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values, and strategic direction of Interior Health.
• Fosters strategic and working relationships with internal and external partners to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.
• Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centered care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.
• Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.
• Establishes an effective workforce plan in collaboration with key partners and partners that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.
• Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.
• Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.
• Establishes effective administrative systems for maintaining, evaluating, and reporting on the operations of the portfolio.
• Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.
• Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.
• Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes.
• Represents assigned clinical areas on a variety of internal and external committees as required.
• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions.
• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).