Director, Cleaning Operations

IMPACT CLEANING SERVICES; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading cleaning services company in Toronto is seeking a Director of Cleaning Operations to oversee all cleaning operations within the hospitality sector. This full-time role involves leading teams to ensure the highest cleaning standards while managing client relationships and operational excellence across hotels and restaurants. Candidates should have a minimum of 7 years of experience in operations and a degree in hospitality management.

Qualifications

• 7+ years in a senior operations role within hospitality or facilities management.
• Deep understanding of operational needs in the hospitality sector.
• Strong team management and strategic planning abilities.

Responsibilities

• Oversee all aspects of cleaning for the hospitality portfolio.
• Build and maintain relationships with key hospitality clients.
• Provide strategic leadership to Operations Managers and staff.

Skills

Leadership

Client relationship management

Problem-solving

Communication

Operational management

Education

Bachelor's degree in business administration or hospitality management

Job description

Overview

JOB TITLE : Director, Cleaning Operations (Hospitality)

MAIN PURPOSE OF THE JOB :

To lead and manage all cleaning operations for the company's hospitality portfolio, including hotels, resorts, restaurants, and retail properties. This position is responsible for ensuring the highest standards of cleanliness and housekeeping, aligning our services with the client's brand and guest experience, and driving operational excellence and profitability within this specialized sector.

REPORTS TO :

Vice President, Cleaning Operations & Client Services

DIRECT REPORTS :

• Manager, Cleaning Operations
• Supervisor, Cleaning Operations
• Cleaning Supervisor
• Quality & Service Specialist

DUTIES AND RESPONSIBILITIES :

• Operational Excellence & Service Execution :
  • Oversee all aspects of cleaning, housekeeping, and public area maintenance within the hospitality portfolio, ensuring services are executed to meet and exceed client and guest expectations.
  • Develop and implement standard operating procedures (SOPs) for housekeeping and cleaning that are tailored to the unique demands of hotels, restaurants, and resorts.
  • Manage labor, supplies, and other operational costs within budget for each property and account, ensuring profitability.
  • Conduct regular, in-depth site visits and quality inspections to ensure all service standards are met consistently across the portfolio.
  • Proactively address operational challenges and implement corrective actions.
• Client Relationship Management :
  • Serve as the primary point of contact for key hospitality clients, building and maintaining strong relationships with property managers and general managers.
  • Proactively communicate with account stakeholders and immediately resolve any service issues or concerns to minimize impact on the guest experience.
  • Proactively anticipate client needs and provide solutions that enhance the cleanliness and overall operation of their property.
• Team Leadership & Development :
  • Provide strategic leadership to Operations Managers and on-site staff, ensuring they are equipped to meet the unique demands of the hospitality industry.
  • Coach, mentor, and support on-site staff, focusing on training in guest-facing etiquette, discretion, and problem-solving.
  • Monitor, evaluate, and manage employee performance to ensure quality of service and maximum productivity.
  • Ensure all staff are in uniform and proper working attire, maintaining a professional appearance at all times.
• Growth & Business Development :
  • Partner with the business development team to identify and secure new opportunities within the hospitality sector.
  • Analyze opportunities for upselling and expanding services within the existing portfolio to increase revenue and client value.
• Compliance & Safety :
  • Ensure all operations are in full compliance with local health and safety regulations, as well as brand-specific standards for cleanliness.
  • Complete a Workplace Inspection Checklist for each account on a quarterly basis to maintain a safe working environment.

QUALIFICATIONS :

• Bachelor's degree in business administration, hospitality management, or a related field.
• Proven experience (typically 7+ years) in a senior operations role, with a strong background in the hospitality, housekeeping, or facilities management industries.
• Deep understanding of the unique operational and client-service needs of hotels, restaurants, and resorts.
• Strong leadership, team management, and problem-solving skills.
• Excellent client relationship management and communication skills.
• Strategic business planning and data analysis skills to manage costs and drive profitability.

WORKING CONDITIONS :

• Work is performed in a professional office environment.
• This is a full-time, in-person role.
• Regular travel to client sites and properties is required and expected.
• The role may require flexibility to work evenings, weekends, and holidays to support client and event schedules.
• Work-related travel, including overnight stays, may be required.

PHYSICAL REQUIREMENTS

• Ability to perform basic movements within an office environment.
• Frequent driving is required.
• Ability to stand and walk for extended periods during site visits and inspections.
• May need to lift boxes and other items up to 50 pounds.

Disclaimer

Equal Opportunity Statement

Impact is an equal opportunity employer. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Accessibility Accommodation

Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted for an employment opportunity, please inform Human Resources if you require accommodation.

Job Description Disclaimer

This job description is intended to provide an accurate reflection of the current role and the general nature of work performed. It is not a comprehensive inventory of all duties, responsibilities, or qualifications required. Management reserves the right to revise the job or assign different tasks as circumstances change.

Mon-Fri

40 Hours / week