Director, Care Excellence

CarePartners; Southwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare provider in Southwestern Ontario seeks a Director of Care Excellence to advance quality and safety in home care. This role focuses on strategic leadership, regulatory compliance, and quality improvement initiatives. Candidates should possess a Master's degree in Nursing, experience in home care leadership, and strong analytical and interpersonal skills. Join this organization to innovate patient care and contribute to a fulfilling healthcare environment.

Benefits

Competitive compensation package

Comprehensive health and dental benefits

Employee Assistance and Recognition Programs

Qualifications

• Minimum five (5) years of progressive leadership responsibility in home care.
• Deep understanding of Ontario’s healthcare system and regulatory frameworks.
• Experience with data analysis and strategic thinking.

Responsibilities

• Develop and execute the care excellence strategy aligned with corporate goals.
• Ensure compliance with regulatory and professional standards.
• Lead quality improvement initiatives and monitor key performance indicators.

Skills

Strategic thinking

Leadership skills

Analytical problem-solving

Interpersonal skills

Education

Master’s degree in Nursing or related field

Registered Nurse in good standing with CNO

Tools

Microsoft Office Suite

Clinical documentation systems

Job description

Who We Are

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care.

We offer a competitive compensation program, tuition assistance, on‑site training and professional development and a comprehensive benefits package. Come see how community health care can fit your lifestyle and career goals!

Overview

The Director of Care Excellence provides strategic and thought leadership to advance quality, safety, and innovation in home and community care across Ontario. This role ensures compliance with regulatory, legislative, and contractual care standards, fosters interprofessional and inter‑portfolio collaboration, and drives evidence‑based, person‑centered care. Reporting to the Executive Director, Integrated, Specialized & Core Business Programs, this role works closely with Patient Care Operations and Shared Services portfolios to develop, translate, support operationalization and monitoring of clinical and integrated best practices that support optimal enterprise performance and outcomes. The Director champions clinical governance, professional development across various disciplines, and continuous improvement aligned with organizational values, priorities, and provincial health mandates.

What We Offer

• Competitive compensation package and comprehensive health and dental benefits
• Employment perks such as Employee Assistance Program, Recognition Program and access to several Group Discount programs
• Rewarding and meaningful work in healthcare

What The Role Involves

Strategic Leadership

• Develop and execute the organization’s care excellence strategy aligned with corporate goals.
• Lead system‑wide standardization, optimization, and evaluation of clinical/care practices and protocols.
• Contribute to strategic planning and governance initiatives that promote value‑based care through a systems lens, drive adoption of innovative care models and digital health solutions that support an improved care delivery experience and outcomes, showcasing the value of home and community care and CarePartners as a leader

Regulatory Compliance & Professional Standards

• Ensure all regulated health professionals’ practice within their full scope per college standards.
• Monitor compliance with Ontario legislation (e.g., Excellent Care for All Act, CNO, COTO etc.) and Home and Community Care Support Services requirements.
• Act as a liaison with external regulatory bodies to advance and advocate for care practice in the homecare space

Quality & Patient Safety

• Collaborate with quality and patient care teams to identify clinical practice trends, safety risks, and improvement opportunities
• Lead quality improvement initiatives, audits, and risk mitigation strategies.
• Participates in quality of care reviews, root cause analyses, clinical audits, and quality investigations to identify and mitigate clinical risks
• Develop and implement clinical policies, procedures, and best practices.
• Define and monitor key performance indicators (KPIs) for clinical services.

Care Excellence & Workforce Development

• Lead collaboration among nursing, therapy, and personal support teams to deliver integrated, client‑focused care.
• Develop and implement integrated care practice standards, education programs, and orientation to support staff competency and ongoing professional growth.
• Facilitate program planning, development, execution and evaluation by continuously analyzing care needs to assist in on‑going planning, evaluation and enhancement of programs.
• Foster a culture of accountability, mentorship, interprofessional collaboration, and continuous quality improvement.
• Oversee clinical performance across the organization, using data and key performance indicators to drive quality, efficiency, and care improvements.
• Partner with other internal protfolios including Patient Care Operations, HR, Learning & Development, Quality, Data Analytics etc. to support workforce planning, training, and care practice optimization.
• Engage patients and caregivers to ensure care is culturally safe, inclusive, and responsive to community needs
• Promote evidence‑based practice, innovative care models, and effective knowledge translation to enhance care and system outcomes including but not limited to patient and caregiver experience
• Represent the organization in external committees and partnerships, strengthening relationships with regulatory bodies, community organizations, healthcare partners.

Relationship Management

• Build strong partnerships with internal teams and external stakeholders.
• Engage clients and families to ensure culturally safe, inclusive care

What You Bring

• Master’s degree in Nursing or other related degree
• Registered Nurse in good standing with the College of Nurses Ontario (CNO)
• Additional certifications considered an asset (CNA certification)
• A minimum of five (5) years of progressive leadership responsibility, influencing and collaborating with senior and executive level management along with key organizational partners in home care or community sector.
• Deep understanding of Ontario’s healthcare system, regulatory frameworks and home care models
• Strategic thinking and leadership skills to drive change and influence key stakeholders
• An ability to leverage data to drive business insights and support solutions in‑line with CarePartners’ strategic priorities
• Proven ability to lead system‑wide standardization and process improvement initiatives
• Experience with data analysis, and strategic thinking, with an aptitude for interpreting and reporting on operational data.
• Pro‑active, innovative and results‑oriented with strong analytical problem‑solving skills
• High effectiveness in communication and coordination of cross‑functional teams
• Exceptional interpersonal, presentation and public speaking skills
• High effectiveness collaborating within indirect reporting structures
• Experience with clinical documentation systems and digital health tools (CHRIS, EMR, HCC systems)
• Proficiency in Microsoft Office Suite

CarePartners In Your Community

In addition to providing home‑based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff‑led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human‑led decision making. All AI‑generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.