Direct Support Worker

The Salvation Army; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A non-profit organization in Saskatoon is seeking a Residential Worker to support individuals facing homelessness. This role involves maintaining a safe environment, documenting resident activities, and collaborating with other staff members. Candidates should possess strong communication skills and a background in mental health. The position offers competitive compensation based on experience and qualifications.

Qualifications

• Minimum one year experience working with marginalized clientele focusing on mental health support.
• Experience in Mental Health and Addictions is a strong asset.
• Knowledge of Behaviour Based Model preferred.

Responsibilities

• Support residents in a respectful and compassionate manner.
• Document daily activities and incidents related to residents.
• Work with the Case Management team to develop case plans.

Skills

Ability to develop and sustain professional working relationships

Effective oral and written communication

Ability to de-escalate and work under pressure

Strong interpersonal and motivational skills

Education

Completion of high school

Formal post-secondary diploma in Social Service Work or Mental Health & Addictions

Non-Violent Crisis Intervention Certificate

Tools

Microsoft Suite

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position title: Residential Worker

Position Purpose summary

Motivated by God’s love, The Salvation Army CRS is dedicated to nurturing a safe, compassionate, healthy and respectful community. Crossroads Residential Services is dedicated to providing a safe, stable and positive residential setting for men in crisis, respecting cultural and religious diversity. Residential Worker will support individuals struggling with homelessness in Saskatoon.

Accountabilities

• Reporting directly to Residential Services Supervisor
• Provide support to residents
• Strictly follow program policies and procedures
• Be aware of all residents and their activities, prepare shift exchange and care for residents’ needs
• Document business requirements, process and report as needed
• Document daily activities of residents in log book
• Fill out incident reports as necessary
• Develop and document options and recommendations to issues and problems
• Support key stakeholders in understanding the implications of options and decisions
• Work with Case Management team to provide resident information that helps develop case plans, communicate effectively with residents so that they are aware of the supports, resources and rules that are here for them

Critical relationship management

Required to work in co-operation with other staff members in job related areas and treat all residents, volunteers, and members of the public with respect, dignity and confidentiality.

Governance Boards and Councils: None

Managerial/Technical Leadership Responsibility

• Reports directly to: Residential Services Supervisor
• No formal managerial responsibility. May show others how to perform certain duties and procedures.

Financial and Materials Management

• Responsible for Petty Cash
• Responsible for giving out linen, hygiene products etc.

Working Conditions

• Working in a residential shelter for men
• Shifts required for day time, night time and evenings – 24/7 facility
• Optional on call work available
• May be subject to verbal abuse, discrimination, etc
• No travel required
• The incumbent will work under the following disagreeable conditions:
  • Noise
  • Dealing with angry and abusive people
  • Verbal abuse
• The incumbent may be exposed to the risk of moderate injury or illness due to:
  • Physical attacks by others (i.e., being attacked by a resident)
  • Exposure to infectious diseases
  • Sharp objects (i.e., needle sticks)
  • Other dangerous situations

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience – Qualifications

Education, qualifications and certifications:

• Completion of high school is required
• Completion of a formal post-secondary/college diploma program of 2 academic years in Social Service Work, and/or Mental Health & Addictions is a strong asset
• Non-Violent Crisis Intervention Certificate or willingness to obtain
• Narcan/Naloxone Training or willingness to obtain
• Trauma informed care training or willingness to obtain
• De-escalation training or willingness to obtain
• First Aid/CPR
• Mental Health First Aid
• Basic knowledge of Computers
• Criminal Record/Vulnerable Sector

Experience and skills

Minimum one year experience in a setting working with marginalized clientele with a focus on mental health support. Experience in Mental Health and Addictions is a strong asset. Demonstrated understanding of the Behaviour Based Model. Working knowledge of Microsoft Suite. Must be willing and able to pass Government of Canada Personnel Screening.

• Ability to develop and sustain professional working relationships with residents, members of the public, other agencies and staff, keeping strict confidentiality and appropriate boundaries
• Effective oral and written communication
• Ability to de-escalate and work under pressure
• Ability to coach and provide constructive feedback
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Strong interpersonal and motivational skills
• Strong understanding of professional boundaries when working with a vulnerable population
• Respect, promote and support the mission, vision and values of The Salvation Army in Canada

Compensation

The target hiring range for this position is $18.05 to $22.56 with a maximum of $27.07. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.