Digital Product Owner

BMO Financial Group; Toronto; Hybrid; CAD 75,000 - 142,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Product Owner to lead vision, strategy, and execution for the Retail Assisted Channels Platform. This hybrid role requires collaboration with frontline teams and technology partners to enhance customer experiences. Candidates should possess strong Agile knowledge and at least 3–5 years of relevant product management experience. Join a company committed to growth, inclusivity, and healthy work culture. Competitive salary and benefits are provided.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking.
• Familiarity with assisted channel technologies and CRM platforms is an asset.
• Experience in managing complex IT delivery processes and integrations.

Responsibilities

• Define and communicate the product vision and roadmap.
• Own the end‑to‑end product lifecycle from ideation to retirement.
• Facilitate product discovery sessions and sprint reviews.

Skills

Agile methodologies

Stakeholder management

Communication skills

Analytical skills

Product management

Education

Postgraduate or graduate degree in business, Computer Science, or related field

Tools

Jira

Confluence

Job description

Application Deadline: 01/30/2026

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

Hybrid role requiring 3 days a week in the Toronto office.

The Product Owner will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer‑centric experiences for frontline teams and clients.

Key Responsibilities

• Define and communicate the product vision and roadmap aligned with the Assisted Channels Platform strategy.
• Own the end‑to‑end product lifecycle: ideation, backlog prioritization, development, testing, and retirement.
• Create and maintain a prioritized product backlog that maximizes business value and customer experience.
• Act as the voice of the business, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
• Facilitate product discovery sessions, sprint reviews, and roadmap presentations.
• Prioritize features that alleviate pain points and improve assisted channel journeys.
• Ensure seamless integration and stability across platforms to enhance frontline productivity.

Qualifications

• Postgraduate or graduate degree in business, Computer Science, or related field.
• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking.
• Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and decision‑making skills.
• Familiarity with assisted channel technologies and CRM platforms is an asset.
• Analytical mindset with ability to use data for product decisions.
• Knowledge of digital transformation trends and omnichannel strategies.
• Experience in managing complex IT delivery processes and integrations.

Salary: $75,900.00 - $141,900.00

Pay Type: Salaried

BMO Financial Group’s pay range and type represent the above salary range. Salaries will vary based on location, skills, experience, education, and qualifications. This role may include a commission structure and part‑time roles will be pro‑rated. For commission roles, the salary listed above represents the expected target for the first year.

BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details on benefits, visit BMO Total Rewards.

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement for service to submit resumes.