Digital Product Manager

Flair Airlines; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading airline company in Vancouver seeks a Digital Product Manager to define the product portfolio direction and deliver technology solutions. The role requires strategic vision, technical expertise, and leadership to enhance existing systems and drive results. Candidates should have 5–7 years of experience in digital product management and a postgraduate degree in business or technology. This position offers a comprehensive benefits package and opportunities for growth.

Benefits

Comprehensive Salary

Comprehensive Benefits

Retirement Savings

Unlimited Travel Perks

Qualifications

• Minimum of 5–7 years of experience in digital product management or a related field.
• Proven track record of delivering complex digital products.
• Experience leading cross-functional teams.

Responsibilities

• Provide strategic direction for business projects.
• Monitor project progress to ensure timely delivery.
• Develop and maintain a Policy and Procedures Manual.

Skills

Building relationships

Analyzing opportunities

Effective communication

Project management

Education

Postgraduate University degree in business or technology

Job description

Overview

Take Your Career to New Heights with Flair Airlines. We’re here to make air travel affordable for everyone and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we’re about offering real value. As we expand our network, increase flight frequencies, and introduce more services, we seek passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we don’t take ourselves too seriously.

Your Team

Join Flair’s Payments & Digital Strategy team, where digital solutions and strong execution support the airline’s growth. Reporting to the Director, Payments & Digital Strategy, the Digital Product Manager is responsible for defining the direction of the product portfolio and delivering technology solutions that align with business objectives and customer needs. This role combines strategic vision, technical expertise, and leadership to guide cross-functional teams, foster collaboration, and drive results. The Digital Product Manager will enhance existing systems, resolve operational challenges, and implement scalable, forward-thinking solutions that strengthen operational performance.

This position is based on-site at our Vancouver (YVR) office.

A Day In The Life

• Provide strategic direction for business projects by maintaining a comprehensive technical product roadmap.
• Allocate new projects and provide clear explanations to project managers.
• Monitor the progress of each project to ensure timely delivery and alignment with objectives.
• Bridge the gap between internal business groups and initiatives, fostering effective communication and collaboration.
• Assist in driving executive initiatives both within the department and across the company.
• Ensure seamless integration and compatibility of all IT solutions with existing systems.
• Develop user training programs for core applications to enhance usability and adoption.
• Develop and maintain a Policy and Procedures Manual associated with core applications to ensure standardized practices.
• Regularly review processes and procedures to drive continuous improvements that meet evolving business needs.
• Oversee technical configurations to align with business requirements, including user roles, delay codes, and messaging setup/additions.
• Define and prioritize product features and enhancements based on business value, customer needs, and technical feasibility.
• Analyze product performance and user feedback to inform roadmap decisions and drive continuous improvement.
• Manage vendor and third-party solution relationships, ensuring service quality and alignment with business goals.
• Ensure compliance with regulatory, security, and data governance requirements across all digital products.
• Perform other duties and responsibilities as assigned.

What You Bring To The Role

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Postgraduate University degree with a focus on business or technology; an equivalent combination of education and experience may be considered.
• Experience:
  • Minimum of 5–7 years of experience in digital product management, technology strategy, or a related field.
  • Proven track record of successfully delivering complex digital products or platforms from concept through implementation.
  • Experience leading cross-functional teams, with a demonstrated ability to align technical and business priorities.
  • Background in payments, financial services, e-commerce, or other technology-driven industries is preferred.
  • Strong understanding of digital product lifecycle management, including requirements gathering, road mapping, and performance measurement.
  • Familiarity with agile methodologies, product design principles, and customer experience optimization.
  • Experience managing vendor or partner relationships to support product delivery and innovation
• Skills and Abilities:
  • Proficient in building and maintaining effective working relationships, demonstrating adept team-building skills, and embodying a customer-focused approach when engaging with internal and external stakeholders.
  • Strong aptitude for analyzing opportunities and problems, offering recommendations, and communicating confidently and effectively, both verbally and in writing.
  • Highly curious and motivated to continuously learn and develop.
  • Demonstrated prowess in influencing and fostering partnerships to drive collaboration across cross-functional teams.
  • Exceptional ability to manage multiple projects concurrently in a fast-paced, deadline-driven environment.
  • Exhibits effective interpersonal and communication skills when interacting across all organizational levels, verbally and in writing.
  • Motivated individual displaying a high degree of professional and personal flexibility.
  • Maintains a thorough understanding of operational and technical knowledge essential for fulfilling the role's requirements.
• Requirements:
  • Clear criminal record check and satisfactory employment references.
  • Must be legally eligible to work in Canada without restriction

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary – A salary that reflects your experience and contributions.
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: October 02, 2025

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com