Digital Order Specialist

Applied Industrial Technologies - Canada; Trois-Rivières; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A prominent industrial supplier is seeking a qualified Digital Order Specialist to enhance customer portal efficiency across Canada. This hybrid remote/on-site role requires strong analytical skills, a background in customer service portals, and proficiency in Excel. Responsibilities include processing data, improving invoicing processes, and ensuring customer satisfaction through effective communication. Candidates should have a Bachelor's degree in a relevant field or equivalent experience, along with a collaborative work approach and problem-solving abilities. Competitive compensation and development opportunities are offered.

Benefits

Competitive compensation and bonus opportunities

Health, vision, and dental coverage

Paid vacation, sick time, and company holidays

Tuition reimbursement

Company-supported community involvement opportunities

Qualifications

• Bachelor's degree in a relevant field or 5 years of equivalent experience in a related industry.
• Experience with SAP and customer service portals.
• High proficiency in Microsoft Excel.

Responsibilities

• Handle and process large volumes of data efficiently.
• Provide leadership on customer portals.
• Coordinate and collaborate with Accounts Receivable departments.

Skills

SAP and customer service portal experience

High proficiency in Microsoft Excel

Strong written and verbal communication skills

Problem solving and analytical skills

Prioritization and organizational skills

Ability to work collaboratively

Education

Bachelor’s degree in analytics, statistics or business

5 years equivalent experience

Job description

Overview

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! Applied® is a leading value‑added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions and other industrial supplies. With over 50 facilities across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper and transportation industries, just to name a few. Applied provides engineering, design and systems integration for industrial, fluid power and flow control applications, as well as customized mechanical, fabricated rubber, fluid power and flow control shop services.

We are currently seeking a qualified and motivated individual to fill the position of Digital Order Specialist. This role can be on‑site or hybrid remote/on‑site and the location is flexible for anywhere Applied operates in Canada, however preference is close to one of our major service centres.

Position Summary

Reporting directly to the DOT (Digital Order Team) Manager, the successful candidate will work to provide leadership on customer portals across Applied Canada’s Service Centres in order to maximize profitability and efficiency. This role requires a strategic thinker and problem solver with a strong business analysis skill set and a desire to improve our process and data.

Roles And Responsibilities

• Handle and process large volumes of data efficiently, ensuring data integrity and accuracy for all digital/portal customers
• Exhibit a strong interest in customer satisfaction and a desire to provide excellent customer service
• Coordinate and collaborate with internal and external Accounts Receivable departments to ensure all assigned digital customer invoices are current
• Effectively communicate with and direct internal CSSR/DOT members on portal processes, ensuring timely resolution of issues
• Monitor and follow up on overdue invoices to expedite payment and resolve discrepancies
• Maintain thorough records of invoicing activities and customer interactions
• Identify opportunities to improve invoicing process and efficiency
• Cultivate lasting relationships with customers while addressing overdue invoices
• Resolve discrepancies or issues promptly and professionally
• Actively involved in all digital sales activities
• Demonstrate proficiency in meeting task deadlines through effective time management skills
• Take lead on individual projects and incorporate them into personal schedule
• Develop knowledge and expertise of best practices and end‑to‑end business processes
• Show enthusiasm, a positive attitude and a strong desire to succeed
• Ability to multitask effectively in a busy environment while consistently maintaining professionalism
• Assist other branches by processing orders in a timely manner when DOT team members are
• Provide guidance, training and support to other DOT members
• Observe any opportunity for Continuous Improvement to reduce waste in digital/portal process
• Provide additional order management support as required
• Other tasks and projects as assigned

Preferred Education & Experience

• Bachelor’s degree in analytics, statistics or business, or 5 years equivalent experience in a related industry

Specific Skills

• SAP and customer service portal experience
• High proficiency in Microsoft Excel
• Strong written and verbal communication skills as well as proven problem solving and analytical skills
• Prioritization and organizational skills with the ability to work self‑directed
• Demonstrated ability to work in a collaborative manner with multiple stakeholders
• Ability to develop new processes and drive process improvements with clear improvement results
• Able to work in a team environment and utilize all available resources

Working Conditions

• Position has opportunity to be based in an AIT Canada location or in a hybrid remote/on‑site structure.

Benefits

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP with company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company‑supported community involvement opportunities

Equal Opportunity Statement

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.