Digital Operator

DCM; Banff; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading tech-enabled provider of print and digital solutions is seeking a Digital Operator in Banff. This role involves operating digital production equipment, ensuring quality checks, and managing workflows to meet customer deadlines. The ideal candidate has knowledge of print processes and strong customer service skills. We offer comprehensive benefits including healthcare, a pension program, and a supportive work environment.

Benefits

Comprehensive healthcare coverage

Company-matched pension program

Tuition reimbursement

Qualifications

• Knowledge of digital and offset print processes, color standards, and paper stocks.
• Strong customer service, communication, and organizational skills.
• Proficient in Microsoft Office (Excel) and Adobe Acrobat/Adobe Suite.
• Ability to multitask and work independently in a high-volume environment.

Responsibilities

• Operate and maintain digital production equipment and finishing units.
• Review job dockets; set up, proof, and run print jobs.
• Conduct quality checks throughout production.
• Prioritize workloads to meet production deadlines.
• Manage inventory, including raw materials and stock.

Skills

Knowledge of digital and offset print processes

Strong customer service skills

Proficient in Microsoft Office (Excel)

Excellent communication skills

Ability to multitask

Tools

Adobe Acrobat

Adobe Suite

Job description

Position: Digital Operator

Employment type: Full Time Permanent

Vacancy status: Existing Vacancy

Location: Banff, AB (Onsite)

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

The role

We’re looking for a Digital Print Operator who can provide exceptional customer service to internal and external customers. This individual will produce print orders using various digital production printers and attachments and ensure compliance with job specifications and company quality standards and procedures. In addition, this person will also coordinate workloads to meet customer deadlines, while achieving optimum productivity.

Key Responsibilities

• Operate and maintain color and B&W digital production equipment and finishing units.
• Review job dockets; set up, proof, and run print jobs
• Conduct quality checks throughout production and elevate issues as needed
• Prioritize workloads to meet production and delivery deadlines
• Manage inventory, including raw materials, stationery, and general stock
• Submit quotations and invoices using Excel-based order entry
• Maintain clear communication with customers and internal teams
• Support general operational tasks: office cleanup, stock handling, deliveries, and phone support
• Promote continuous process improvement

Requirements

• Knowledge of digital and offset print processes, color standards, and paper stocks
• Strong customer service, communication, and organizational skills
• Proficient in Microsoft Office (Excel) and Adobe Acrobat/Adobe Suite
• Comfortable with math and production calculations
• Ability to multitask and work independently in a high-volume environment
• Flexible to work overtime as needed

What We Offer

• Comprehensive healthcare, dental, and vision coverage for you and family
• Company-matched pension program
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your ideas are valued and your impact is visible

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us at https://www.datacm.com/company/contact, so that we can ensure your equal participation.

Monday to Friday 11am to 7pm