Desktop Support Technician I

TekWissen LLC; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global workforce management provider is seeking a Desktop Support Technician I in Toronto, ON. The role involves delivering exceptional customer service and addressing technical problems for clients. Candidates should have 2-5 years of experience or an AA degree, communicate effectively, and possess a proactive attitude toward problem-solving. This position offers full-time employment and on-site work.

Qualifications

• 2-5 years of related work experience.
• A Certification or ability to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products.
• Personable, relatable, and responsible in customer interactions.
• Strong communication skills.
• Desire for knowledge independence and career growth.

Responsibilities

• Deliver exceptional customer service as the face of the client.
• Interact and service clients with any technical problems.
• Diagnose and fix technical issues proactively.
• Prepare reports for analysis of product failure trends.

Skills

Mac OS

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Education

AA degree or technical training

Job description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.

Position

Desktop Support Technician I

Location

Toronto ON M5B 1W8

Duration

4 Months

Job Type

Contract

Work Type

Onsite

Language

English

Job Description

We are committed to enhancing the end users experience in all facets of the word. Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere anytime on any device.

What Youll Do

• In order to deliver our exceptional services we need a team of dedicated and enthusiastic hard-working and customer service-oriented technicians.
• You will be expected to deliver exceptional customer service as the face of the client.
• You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
• Be helpful relatable and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Be proactive! Prepare reports for analysis of product failure trends and service issues.
• Customize the customer experience for every individual, communicating at the appropriate level with each person.
• Determine the most cost-effective repair to minimize customer downtime.
• Provide support you would want and be proactive with customers.

Who Youll Work With

As a Client Desktop Technician youll play a crucial role in supporting our customers and proactively identifying their needs. Youll work to create the ideal experience that any customer would seek to encounter. For many of our customers technology problems can be frustrating but easily solved by educating them. Your patience is a virtue!

Your Attributes

• 2-5 years of related work experience or AA degree or technical training or equivalent combination of education and experience.
• A Certification or ability to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products.
• Enthusiastic about technology and willing to learn and stay on the cutting edge.
• Personable, relatable and responsible when interacting with all customers.
• Strong communication; ability to transform technical IT solutions into terms everyone understands.
• Impeccable follow-through to customer satisfaction.
• Go-getter with a problem-solving, consultative approach.
• Desire for knowledge independence and career growth.

Key Skills

Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting

Employment Type

Full-time

Experience

years

Vacancy

1