Desktop Support Technician

NTT DATA, Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global technology services company in Toronto seeks a Desktop Support Technician to deliver high-quality customer service and technical support. Responsibilities include on-site installation and troubleshooting of desktops and notebooks, extensive work with Windows systems, and serving as a liaison for customer relations. Ideal candidates will have A+ certification, strong communication skills, and a proven customer service background. Join a forward-thinking organization committed to flexibility and client success.

Qualifications

• A+ certification or a similar skill set is preferred.
• Ability to follow verbal and written technical instructions.
• Experience in customer service and technology support.

Responsibilities

• On-site installation and maintenance of desktops and notebooks.
• Troubleshoot Windows systems and software installations.
• Act as a liaison between the company and customers.

Skills

Windows troubleshooting

Customer service

ServiceNow

Office 365 support

Communication skills

Interpersonal skills

Education

A+ certification or equivalent

Tools

ServiceNow

Windows 7

Windows 10

Windows 11

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Toronto, Ontario (CA‑ON), Canada (CA).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position is a client‑based role working at a client site.

Job Responsibilities

• Responsible for on‑site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
• Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break‑fix for desktops, laptops).
• Instructs customers in the operation and maintenance of basic Windows.

Preferred Skills

• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set
• Current availability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in the customer environment.
• Excellent verbal and written communication skills with emphasis on customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites to provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For Pay Transparency information, please click here.

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