deskside support technician

Discover Communications; Brampton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A telecommunications company located in Peel Region, Brampton, is seeking a skilled technical support analyst. The ideal candidate will have 3 to 5 years of experience and MCSA certification. You will provide support and training to users, maintain logs for issues, and participate in application redesign. This position offers a hybrid work setup and various employee benefits, including paid training and parking availability.

Benefits

Learning / training paid by employer

Parking available

Other benefits

Qualifications

• 3 years to less than 5 years of experience required.
• Microsoft certified solutions associate (MCSA) certification is needed.
• Proximity to the advertised location is essential.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.
• Participate in the redesign of applications and software.

Skills

Technical support

Customer service

Problem-solving

Communication

Training others

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Cloud

Unix Shell Scripting

Firewall

Job description

Education

• Bachelor's degree
• or equivalent experience

Work setting

• Help desk
• Telecommunications industry
• Office building

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Certificates, licences, memberships, and courses

• Microsoft certified solutions associate (MCSA)

Computer and technology knowledge

• Android
• Desktop applications
• MS Office
• MS Windows
• Cloud
• Unix Shell Scripting
• Firewall

Area of specialization

• Technical support

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
• What is the highest level of study you have completed?

Experience

• 3 years to less than 5 years

Workplace information

• Hybrid

Other benefits

• Learning / training paid by employer
• Other benefits
• Parking available
• Durée de l\'emploi : Temporaire
• Langue de travail : Anglais
• Heures de travail : 40 to 44 hours per week