Deskside IT Support Technician - Global Retail

Lids; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading sports retailer in Peel Region, Mississauga, is searching for an IT Support professional to manage support processes for retail and distribution centers. You'll provide technical solutions, document issues, and support Windows and MacOS environments. An Associate's degree or equivalent work experience is required, along with excellent communication and collaboration skills. This role may require evening/weekend availability in emergencies, underscoring the need for adaptability in a fast-paced setting.

Responsibilities

• Managing Windows and MacOS.
• Knowledge of network protocols and endpoint security systems.
• Provide support for the Canada distribution center, retail stores and field employees.
• Document, update, and resolve issues in the ticketing system.
• Communicate technical solutions to a non-technical workforce.

Skills

Excellent soft skills (Communication)

Excellent soft skills (Collaboration)

Excellent soft skills (Adaptability)

Excellent soft skills (Dependability)

Education

Associate’s degree or equivalent work experience

Tools

SCCM

Intune

Job description

A leading sports retailer in Peel Region, Mississauga, is searching for an IT Support professional to manage support processes for retail and distribution centers. You'll provide technical solutions, document issues, and support Windows and MacOS environments. An Associate's degree or equivalent work experience is required, along with excellent communication and collaboration skills. This role may require evening/weekend availability in emergencies, underscoring the need for adaptability in a fast-paced setting.