Deskside IT Supervisor — On‑Site Lead

Gowling WLG; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading international law firm in Toronto is seeking an IT Support Supervisor to oversee the activities of Deskside Technicians. You will ensure timely support for all IT requests and manage performance while fostering a collaborative environment. A diploma in Computer Science and supervisory experience in IT are required. This role offers comprehensive benefits, including health coverage and vacation days.

Benefits

100% employer-paid health, dental, and mental health coverage

15+ vacation days

Company retirement savings plan with employer match

Qualifications

• Five to seven years of supervisory experience in IT.
• Experience in software evaluation, configuration, support.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Supervise and coordinate Deskside Technicians' activities.
• Ensure requests are handled promptly and effectively.
• Monitor ticketing system for IT requests.

Skills

Client service skills

Communication skills

Analytical skills

Problem-solving skills

Team collaboration

Education

College diploma in Computer Science

Tools

Microsoft Office

Microsoft Windows

Job description

A leading international law firm in Toronto is seeking an IT Support Supervisor to oversee the activities of Deskside Technicians. You will ensure timely support for all IT requests and manage performance while fostering a collaborative environment. A diploma in Computer Science and supervisory experience in IT are required. This role offers comprehensive benefits, including health coverage and vacation days.