Department Manager Front End

J.D. Irving, Limited; San Juan de Terranova; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading retail company in Canada is seeking Department Managers who will drive sales performance and operational excellence. The role involves leading a team of associates and ensuring a high-performing environment focused on customer service. Ideal candidates will have strong leadership and organizational skills, a passion for customer service, and knowledge of retail operations. Opportunities for career advancement are available, making this an excellent opportunity for growth within the organization.

Benefits

Wellness Program

Employee Discounts

Medical, Dental, Vision benefits

RRSP Matching

PTO benefits

Qualifications

• Proven ability to lead and motivate a team in a fast-paced retail setting.
• Strong organizational and problem-solving skills.
• Demonstrates a passion for customer service and commitment to sales goals.

Responsibilities

• Lead the department by setting an example in safety and customer service.
• Drive sales by engaging with customers and analyzing performance metrics.
• Coach and develop team members through regular feedback.

Skills

Leadership

Customer service

Problem-solving

Organizational skills

Job description

Department Managers

play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands‑on retail expertise with people leadership to foster a high‑performing, customer‑focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Qualifications

• Proven ability to lead and motivate a team in a fast‑paced retail setting.
• Strong organizational and problem‑solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Previous experience in retail sales and team supervision is preferred.
• Product knowledge within the department is considered an asset.
• Ability to lift up to 55 lbs and stand for extended periods.
• CSA‑approved steel‑toed footwear is required while on shift.
• Career progression opportunities include advancement to Assistant Manager roles.

What we Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts • Medical, Dental, Vision, RRSP Matching, and PTO benefits • Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.
• Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
• Partner with the Assistant Manager to support store‑wide initiatives, uphold operational standards, and contribute to a positive team environment.