Dental Front Office Coordinator

Dental Metrics Maven; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A growing dental laboratory is seeking a Customer Service / Front Office Coordinator to support daily operations. This role involves managing case intake, scheduling, customer service support, and documentation. The ideal candidate has experience in customer service or administrative roles, strong communication skills, and is comfortable working in a fast-paced setting. They will also assist with invoicing and collaborate internally to ensure timely delivery. Competitive salary and benefits offered.

Benefits

Competitive salary

Full-time, permanent position

Benefits package

Supportive and collaborative work environment

Opportunities for professional growth and advancement

Qualifications

• Previous experience in customer service, front office, or administrative roles, preferably in dental or healthcare.
• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with basic computer systems; practice management or lab software a plus.

Responsibilities

• Manage case intake and inbound work, ensuring all required information and materials are received.
• Handle scheduling and coordination of cases throughout production.
• Provide customer service support to dental offices via phone and email.
• Perform case follow-up to ensure timelines and expectations are met.
• Assist with invoicing and billing-related tasks.
• Schedule deliveries and pickups with couriers and internal teams.
• Maintain accurate records and case documentation in lab systems.
• Communicate proactively with internal departments to support on-time delivery.

Skills

Customer service experience

Communication skills

Organizational skills

Detail-oriented

Ability to multitask

Basic computer proficiency

Job description

Customer Service / Front Office Coordinator – Dental Laboratory

Employment Type: Full-Time, Permanent

Location: On-site (Dental Laboratory)

About the Role

A growing dental laboratory is seeking a Customer Service / Front Office Coordinator to support daily operations and act as a key point of contact between the lab and dental clients. This role is ideal for someone who is organized, communicative, and comfortable handling multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage case intake and inbound work, ensuring all required information and materials are received
• Handle scheduling and coordination of cases throughout production
• Provide customer service support to dental offices via phone and email
• Perform case follow-up to ensure timelines and expectations are met
• Assist with invoicing and billing-related tasks
• Schedule deliveries and pickups with couriers and internal teams
• Maintain accurate records and case documentation in lab systems
• Communicate proactively with internal departments to support on-time delivery

Qualifications & Skills

• Previous experience in customer service, front office, or administrative roles (dental or healthcare preferred)
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, deadline-driven environment
• Ability to manage multiple tasks and prioritize effectively
• Proficiency with basic computer systems (practice management or lab software a plus)

What We Offer

• Competitive salary, depending on experience
• Full-time, permanent position
• Benefits package
• Supportive and collaborative work environment
• Opportunities for professional growth and advancement