Delivery Specialist

OpenRoad Auto Group; City of Langley; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading automotive retail group in Metro Vancouver is seeking a Delivery Specialist to enhance customer experiences during vehicle deliveries. The role involves ensuring the showroom's appeal, welcoming customers, and providing comprehensive delivery support. Ideal candidates have strong communication skills and must hold a valid British Columbia Driver's License. This position emphasizes excellent customer service and teamwork within a thriving and progressive culture.

Benefits

Discounted Vehicle Purchasing Program

Comprehensive health and dental plan

Training & development opportunities

Qualifications

• Must be tech-savvy and comfortable with automotive technology.
• Strong customer service skills are necessary.
• Excellent communication and interpersonal skills required.

Responsibilities

• Ensure an attractive showroom state.
• Provide excellent customer service.
• Coordinate vehicle deliveries with the Sales team.

Skills

Customer service skills

Excellent communication

Tech-savvy

Time management

Interpersonal skills

Education

Valid British Columbia Driver's License

Job description

https://orag.bamboohr.com/careers/4686DRIVING POSSIBILITIES

Position: Delivery Specialist

Status: Full-Time

Dealership: Jaguar Land Rover Langley

Department: Sales

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

Position Overview

We are currently seeking a motivated and customer-focused Delivery Specialist to join our JLR Langley team. This role is essential in ensuring every guest enjoys a seamless, memorable vehicle delivery experience. You’ll be the final touchpoint between our team and the customer—making sure each delivery feels exciting, informed, and premium.

ROLE & RESPONSIBILITIES

• Prepare the showroom and ensure it is in an attractive and desirable state at all times.
• Assist in greeting and welcoming customers and provide excellent customer service.
• Provide support to the Sales Department during the vehicle delivery process.
• Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
• Promote product superiority including technology and features, and inform customers about vehicle specifications.
• Present, explain and demonstrate the vehicle features in detail with all guests.
• Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
• Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
• Following up with customers after delivery on any outstanding questions regarding vehicle.
• Responding to guest inquires, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established customer service ratings and guidelines.
• Must follow company safety policies and practices, and immediately, report any and all accidents to General Manager.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
• Well organized and possess strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills, and be able to articulate detailed information.
• Strong customer service skills.
• Highly self-motivated and have the ability to learn quickly and be open to challenges.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia Driver's License with a good driving record.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted.