Delivery Project Lead- Fineos Functional Analyst

Mphasis; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading IT services company in Toronto seeks an experienced FINEOS Functional Analyst to implement new insurance products on the FINEOS Claims platform. The successful candidate will lead business requirements gathering, platform configuration, and ensure smooth product launches. Proficiency in FINEOS and strong stakeholder management skills are essential. This is a full-time position offering competitive compensation in a dynamic work environment.

Qualifications

• 5–10 years of experience as a FINEOS Functional Analyst or Business Analyst.
• Deep understanding of insurance business processes related to Credit Protection.
• Experience in configuring FINEOS for business rules and workflows.

Responsibilities

• Lead implementation of credit protection claims product on FINEOS platform.
• Collaborate with stakeholders to document business and functional requirements.
• Translate requirements into FINEOS configurations and custom rules.

Skills

FINEOS product knowledge

Stakeholder management

SQL proficiency

Business process setup

Cross-functional collaboration

Hands-on approach

Tools

FINEOS platform

Codev framework

Job description

Overview

Job Summary : We are seeking an experienced FINEOS Functional Analyst / Business Analyst to lead and support the end-to-end implementation of a new insurance products related to credit protection on the FINEOS Claims platform. This role will be pivotal in driving business requirements gathering, solution design, configuration, testing, and go-live activities. The ideal candidate will have strong FINEOS product knowledge, excellent stakeholder management skills, and a hands-on approach to platform configuration and customization.

Responsibilities

• Lead the implementation of a new credit protection claims product on the FINEOS platform, including platform configuration and business process setup from scratch.
• Collaborate with business stakeholders, IT leaders, product owners, and development teams to gather, define, and document detailed business and functional requirements.
• Translate requirements into FINEOS configurations, workflows, and custom rules using the Codev framework.
• Configure and manage FINEOS modules, with a primary focus on Claims. Familiarity with other modules like Absence is a plus.
• Develop and maintain custom business rules, events, workflows, and resolve related issues across the implementation lifecycle.
• Work closely with integration teams to ensure smooth interfacing of FINEOS with external enterprise systems such as policy admin, billing, and CRM platforms.
• Prepare and execute test plans and test cases; support User Acceptance Testing (UAT) and production go-live readiness.
• Coordinate with FINEOS vendor and internal teams to align product roadmap, feature usage, and upgrade planning.
• Support data migration activities by writing or validating SQL scripts and queries for mapping and conversion.
• Keep current with FINEOS platform updates and best practices, and apply them to enhance solution design and implementation quality.
• Act as a bridge between business and technical teams, providing guidance, clarifying requirements, and ensuring alignment throughout the project lifecycle.

Essential Skills & Qualifications

• 5–10 years of experience as a FINEOS Functional Analyst or Business Analyst with proven track record of greenfield implementations or major enhancements.
• Deep understanding of insurance business processes, especially in Credit Protection, Disability, or Life insurance claims.
• Hands-on experience in FINEOS platform configuration and Codev framework for business rules, workflows, and UI customization.
• Strong coordination and communication skills to work across cross-functional teams, including remote and global stakeholders.
• Experience with enterprise integration patterns and configuring FINEOS to interact with other applications.
• Proficiency in SQL for data validation, migration queries, and troubleshooting.
• Ability to work independently in a fast-paced implementation environment, managing multiple priorities and stakeholders.

Preferred

• Prior experience implementing credit protection insurance or related financial protection products on a COTS claims platform.
• Exposure to Agile delivery methodologies and tools.
• FINEOS certification or training preferred.